Receptionist

Job description

Job responsibilities

1. Job Summary

The post holder will be responsible for ensuring the provision of an effective telephone and enquiry service and the provision of an effective front reception service, providing general advice to patients and the public attending the practice.

The post holder will communicate with patients concerning their appointments and treatment and deal with enquires from the public, ensuring they are dealt with in a helpful, friendly and efficient manner.

The post holder will ensure all calls/enquiries are routed to the correct person and provide support to the clerical and management staff as required.

This post will also be required to cover admin duties two afternoons per week

2. Duties Include

To be aware of the various ranges of services the practice provides and has the ability to book the appropriate appointment

To provide receptionist support for the practice, providing general advice to patients and the public attending the practice.

To check patients in on arrival at the surgery and to cancel/rebook appointments.

To be able to direct patients to the duty doctor service for telephone triage.

To ensure the provision of an effective general telephone receipt enquiry service, and advise callers accordingly. Screening and diverting calls, as and when appropriate, dealing with patient enquiries/results where possible.

To accurately record patient requests for home visits.

To accurately record messages and pass them onto the relevant person as per practice protocol.

To recognise emergency situations and take appropriate action.

To understand how to use the practice computer system to input, locate and retrieve data as per practice protocol.

To be responsible for opening the daily post and hospital post and to ensure prompt distribution as appropriate

The postholder will also be required to provide general reception duties as and when required including: Filing/pulling of notes, filing letters/results and any other duties considered reasonable by management.

The post holder will also be required to cover planned/unplanned leave for front reception evening shift

The post holder will also be required to cover Saturday morning surgery on a rotational basis

The post holder will also be required to cover planned/ unplanned leave for the late shift on a Monday & Wednesday as & when required

The postholder will also be expected to cover admin duties two afternoons per week, working with our Senior Administrator, this will include photo copying of patient records, tracking PMAs, housing reports and general administrative work

The post holder should also be prepared to take part in training/educational workshops as and when required.

Note

• The post holder may be expected to deal with other duties appropriate to the level and grade of the post
• This is an outline of the post holders duties and responsibilities. It is not intended to be exhaustive and may change from time to time to meet the changing needs of the practice

Person Specification

Qualifications

Essential

• Educated to GCSE level or above (Grades A to C)

Experience

Essential

• Experience of working in primary care

Skills.

Essential

• Excellent organisational skills
• Excellent customer service skills
• The ability to multitask
• Ability to work in a managed environment
• Good IT skills

Desirable

• Knowledge of a GP clinical system

Employer details

Employer name

Paxton Green Group Practice

Address

1 Alleyn Park

London

SE21 8AU

Employer's website

https://www.paxtongreen.nhs.uk/ (Opens in a new tab)