Paxton Green Group Practice

Morning Receptionist

This job is now closed

Job summary

We are looking for a Morning Receptionist to join our friendly team at Paxton Green.

Working typical 35.5 hours per week (min 30 max 37.5), Typical hrs (8am start is a must) Monday 8am-5:30pm, Tue 8am-5:30pm, Wed 8am-1pm, Thu 8am-5:30pm, Fri 8am-1pm and Saturday 9.00 to 16.00 in a rota with other staff (a key requirement)

The successful candidate should have some experience of working with patients or clients in a public facing role and have a good understanding of general practice.

Knowledge of a clinical system will be a distinct advantage

Main duties of the job

You will assist patients in accessing services in a polite, friendly, courteous & professional manner. The ideal candidate will have previous experience of working in a GP surgery and they should be able to work calmly whilst under pressure and within a large multidisciplinary team. De-escalate any situation with a challenging patient or carer.

Knowledge and experience of the new digital methods of interfacing with patients in a GP surgery will be an advantage.

About us

Paxton Green is a large GP surgery in South Lambeth. We are a training practice and are innovative on IT solutions to improve our services and the experience for patients.

We offer the NHS Pension, with very good contractual terms and conditions and excellent staff area facilities. Our team is large but very friendly, supportive and approachable. The hourly rate of pay is £13.15. Your salary will be linked to a practice pay scale and you will have regular performance appraisals and opportunities to develop your skills through training and mentoring. Annual salary for 35.5 hrs / wk is £24,275 p.a. - Saturday overtime is paid extra at an enhanced rate of time and a third (x1.33 usual hourly rate)

A very supportive reception team, partners & managers - IT support with two full time IT professional colleagues on site

To Apply - please complete the form on NHS jobs. You can optionally also send in a CV to recruiting manager - alison.peat@nhs.net

Interview Date for candidates successfully shortlisted : Tues 11th March 2025, at Paxton Green Health Centre

Date posted

28 February 2025

Pay scheme

Other

Salary

£24,275 a year + NHS pension + PGGP payscale

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0322-23-0007

Job locations

1 Alleyn Park

London

SE21 8AU

Job description

Job responsibilities

1. Job Summary

The post holder will be responsible for ensuring the provision of an effective telephone and enquiry service and the provision of an effective front reception service, providing general advice to patients and the public attending the practice.

The post holder will communicate with patients concerning their appointments and treatment and deal with enquires from the public, ensuring they are dealt with in a helpful, friendly and efficient manner.

The post holder will ensure all calls/enquiries are routed to the correct person and provide support to the clerical and management staff as required.

This post will also be required to cover admin duties two afternoons per week

2. Duties Include

To be aware of the various ranges of services the practice provides and has the ability to book the appropriate appointment

To provide receptionist support for the practice, providing general advice to patients and the public attending the practice.

To check patients in on arrival at the surgery and to cancel/rebook appointments.

To be able to direct patients to the duty doctor service for telephone triage.

To ensure the provision of an effective general telephone receipt enquiry service, and advise callers accordingly. Screening and diverting calls, as and when appropriate, dealing with patient enquiries/results where possible.

To accurately record patient requests for home visits.

To accurately record messages and pass them onto the relevant person as per practice protocol.

To recognise emergency situations and take appropriate action.

To understand how to use the practice computer system to input, locate and retrieve data as per practice protocol.

To be responsible for opening the daily post and hospital post and to ensure prompt distribution as appropriate

The postholder will also be required to provide general reception duties as and when required including: Filing/pulling of notes, filing letters/results and any other duties considered reasonable by management.

The post holder will also be required to cover planned/unplanned leave for front reception evening shift

The post holder will also be required to cover Saturday morning surgery on a rotational basis

The post holder will also be required to cover planned/ unplanned leave for the late shift on a Monday & Wednesday as & when required

The postholder will also be expected to cover admin duties two afternoons per week, working with our Senior Administrator, this will include photo copying of patient records, tracking PMAs, housing reports and general administrative work

The post holder should also be prepared to take part in training/educational workshops as and when required.

Note

The post holder may be expected to deal with other duties appropriate to the level and grade of the post
This is an outline of the post holders duties and responsibilities. It is not intended to be exhaustive and may change from time to time to meet the changing needs of the practice