PCN Care Coordinator

Job description

Job responsibilities

You will be self motivated and preferably have experience in general practice or a health care setting.

Main duties will be:

1. To support holistic care planning and co-ordination of inputs from a range of different professionals in an agreed care plan.

2. To provide access to services and information for individuals and their carers.

3. To understand and coordinate the range of specialist clinical and support teams who can provide assistance.

4. To facilitate regular reviews of the personalised care plan.

5. To provide accurate and timely performance reporting.

6. To work within all policies and procedures ensuring information remains confidential.

7. To work with the relevant leadership team to develop and evaluate the role and to undertake other duties that are consistent with the duties and responsibilities of this post.

8. The proactive recall of patients for QOF and non-QOF targets.   The care coordinator will contact diabetic patients, parents for child immunisations, patients for pandemic vaccinations,  women eligible for smears, CHD patients for BP checks and patients for bowel screen when due. 

9. The care coordinator will attend meetings for planning improvement on performance targets e.g. LTCs, screening, immunisation, NHS health checks, LD checks and a range of other service related targets. 

10. The care coordinator will work closely with the practice manager and clinical service leads to support the setting up of clinics.  They will help plan forward capacity and monitor effective appointment utilisation by patients.  This will include the administration of clinical rotas and appointment sessions on the clinical system, allowing for annual leave, study leave and other absence. 

11. The care coordinator will act as 'session lead' for mass vaccination clinics, coordinating the rota, supporting internal and external clinicians to start up IT systems and troubleshoot e.g. passwords.  Coordinate vaccine allocation for the session and to individual clinicians.  Minimise vaccine wastage and ensure that the cold chain is maintained at all times.  Top up clinical supplies and ensure a tidy clinic.  Safely ensure that clinical waste e.g. sharps is properly disposed.  Monitor clinic throughput and escalate effectively to manage queues.  Respond to patient queries on eligibility and book appointments.  Support volunteers e.g. queue marshals with patient queries and feedback about the service.  Report vaccine usage / wastage and update fridge stock sheets.  

Person Specification

Qualifications

Essential

• GCSE Maths and English (C grade or above) or equivalent
• Evidence of continued professional development

Desirable

• Diploma Level 2 in Health and Social Care or equivalent qualification

Experience

Essential

• Commitment to person-centred care
• Demonstrate understanding and commitment to equal opportunities, tackling discrimination, inclusion and equality and diversity
• Experience of working with the public
• Excellent communication skills to communicate effectively with customers, patients and carers, specialist services, GPs and colleagues
• Able to work independently & prioritise own workload
• Good interpersonal skills, including negotiation and communication
• Excellent planning and organisational skills
• Willing to undertake further training to learn new skills
• Able to work effectively under own initiative and as part of a team
• Good technical literacy of Microsoft Applications e.g Word, Excel
• Some experience with administering rotas (admin or clinical).

Desirable

• Experience of working within a social care and/or health setting, working with multi-disciplinary teams
• Patient clinical system knowledge
• Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention
• Knowledge/awareness of the local resources available in the community
• Knowledge of the safeguarding interventions
• Knowledge of Self Directed Support/Personalisation
• Awareness of the Mental Capacity Act
• Awareness of data protection and confidentiality issues
• Broad experience of administering clinical rotas, monitoring capacity, tracking appointment utilisation, DNAs and liasing with clinicians for annual leave, study leave and other absences.

Employer details

Employer name

Paxton Green Group Practice

Address

1 Alleyn Park

London

SE21 8AU

Employer's website

https://www.paxtongreen.uk/ (Opens in a new tab)