PCN Care Coordinator
Paxton Green Group Practice
This job is now closed
Are you looking for a new challenge?
Are you passionate about working with people to coordinate their clinical and social care?
This new and innovative role has been developed as part of our vision to deliver better outcomes for vulnerable people and/or those living with frailty.
An exciting opportunity to play a pivotal role in supporting people by coordinating their health and social care services working with GPs, local voluntary sector services, community healthcare services, social care services, pharmacists and housing.
Main duties of the job
As a care coordinator, you will be involved in proactive, person-centred care planning with people, overseeing and coordinating their care when needed, by bringing together the different specialists whose help the individual may need.
From the individuals perspective and their carers, nobody is potentially more highly valued than the care coordinator - you will be their key point of contact.
The PCN is an innovative and exciting place to develop your career. You will work on site at Paxton Green working closely with the clinicians to coordinate patient care and reduce the workload of GPs. We offer excellent terms and conditions compatible with AfC and also the NHS Pension. This post will be PGGP Grade 4/5, depending on experience, reporting to the Practice Manager. This is an exciting opportunity to be part of our recent Primary Care Network (PCN) collaboration - Paxton Green, Brockwell Park Surgery and The Old Dairy Health Centre. We offer training for GP registrars, FY2 doctors, trainee practice nurses, pre-reg pharmacists and undergraduate medical student. You will work with a group of highly motivated individuals, passionate about using technology to improve services for patients. We work as a team, supporting each other in a friendly atmosphere. Our spacious staff rooms allows discussions to take place away from the workplace.
You will be self motivated and preferably have experience in general practice or a health care setting.
Main duties will be:
- To support holistic care planning and co-ordination of inputs from a range of different professionals in an agreed care plan.
2. To provide access to services and information for individuals and their carers.
3. To understand and coordinate the range of specialist clinical and support teams who can provide assistance.
4. To facilitate regular reviews of the personalised care plan.
5. To provide accurate and timely performance reporting.
6. To work within all policies and procedures ensuring information remains confidential.
7. To work with the relevant leadership team to develop and evaluate the role and to undertake other duties that are consistent with the duties and responsibilities of this post.
8. The proactive recall of patients for QOF and non-QOF targets. The care coordinator will contact diabetic patients, parents for child immunisations, patients for pandemic vaccinations, women eligible for smears, CHD patients for BP checks and patients for bowel screen when due.
9. The care coordinator will attend meetings for planning improvement on performance targets e.g. LTCs, screening, immunisation, NHS health checks, LD checks and a range of other service related targets.
10. The care coordinator will work closely with the practice manager and clinical service leads to support the setting up of clinics. They will help plan forward capacity and monitor effective appointment utilisation by patients. This will include the administration of clinical rotas and appointment sessions on the clinical system, allowing for annual leave, study leave and other absence.
11. The care coordinator will act as 'session lead' for mass vaccination clinics, coordinating the rota, supporting internal and external clinicians to start up IT systems and troubleshoot e.g. passwords. Coordinate vaccine allocation for the session and to individual clinicians. Minimise vaccine wastage and ensure that the cold chain is maintained at all times. Top up clinical supplies and ensure a tidy clinic. Safely ensure that clinical waste e.g. sharps is properly disposed. Monitor clinic throughput and escalate effectively to manage queues. Respond to patient queries on eligibility and book appointments. Support volunteers e.g. queue marshals with patient queries and feedback about the service. Report vaccine usage / wastage and update fridge stock sheets.