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Longlevens Surgery

Medical Receptionist/Care Navigator

The closing date is 26 September 2025

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Job summary

We are currently looking for a part-time up to 20 hours per week, friendly, professional and organised part time Medical Receptionist to join our excellent team at Longlevens Surgery. This is an excellent opportunity for people with a passion for customer/ patient care, who thrive in a vibrant environment.

Main duties of the job

MAIN RESPONSIBILITIES

Greeting our patients when they arrive and assisting with enquiries and check ins

Dealing with our telephone lines to assist our patients with queries and appointment bookings

Managing emails and website enquiries

Processing prescription requests

Daily administrative tasks

About us

Longlevens Surgery is a training practice based on the outskirts of Gloucester. We aim to give our patients the very best service we can and as part of that team you will help us to do that.

Our GP Patient survey is encouraging in a challenging environment within the NHS.

Benefits:

  • Staff social events
  • NHS pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Sick pay
  • Uniform

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0319-25-0001

Job locations

19B Church Road

Longlevens

Gloucester

GL2 0AJ


Job description

Job responsibilities

We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

We will be looking for:

Excellent customer service skills and telephone manner

Strong organisational skills and effective multi-tasking

Confident IT skills

A genuine passion for people's welfare with a kind and friendly disposition

A proactive and quick learner

Excellent communication skills

Job description

Job responsibilities

We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

We will be looking for:

Excellent customer service skills and telephone manner

Strong organisational skills and effective multi-tasking

Confident IT skills

A genuine passion for people's welfare with a kind and friendly disposition

A proactive and quick learner

Excellent communication skills

Person Specification

Experience

Essential

  • Working within a GP Surgery is preferable and confident on the telephone are pre requisites.
Person Specification

Experience

Essential

  • Working within a GP Surgery is preferable and confident on the telephone are pre requisites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Longlevens Surgery

Address

19B Church Road

Longlevens

Gloucester

GL2 0AJ


Employer's website

https://www.longlevens-surgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Longlevens Surgery

Address

19B Church Road

Longlevens

Gloucester

GL2 0AJ


Employer's website

https://www.longlevens-surgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Kerrie Easden

kerrie.easden@nhs.net

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0319-25-0001

Job locations

19B Church Road

Longlevens

Gloucester

GL2 0AJ


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