Patient Advisor

Job summary

Working days and hours: Wednesday, Thursday and Friday - 13:30 -18:30

The candidate must demonstrate excellent interpersonal, communication, customer service and organisation skills, together with the ability to work well under pressure whilst juggling a varied workload.

We are willing to train and develop the right applicants and over the years staff have been developed and promoted to senior positions within the practice. We believe our staff are important and the management team are very supportive.

Starting salary will dependent on experience and raising after completion of a successful 6-month probation period, 25 days annual leave, plus Bank Holidays and membership to the NHS pension scheme.

Candidate must have a minimum of 3 GCSEs level 9-4 (or equivalent).

Main duties of the job

The role involves:

providing front-of-house customer service to all stakeholders in a professional and friendly manner

Answering, screening and navigating incoming phone calls

Providing accurate information to callers and signpost to the appropriate person

Booking of appointments

Administration of prescription requests and enquiries

Administration of patient tasks

Registration of new patients

Deducting ex-patients

Opening and distributing post

Scanning of clinical correspondence

Closing date is mid-night on Sunday 03 May 2026, interviews will be held in person on Tuesday 12th May 2026 at Hucclecote Surgery.

Hucclecote Surgery is a safer recruiter and equal opportunities employer

A standard DBC clearance will be required for this post

About us

Hucclecote Surgery is a bustling, busy, forward thinking GP Practice on the outskirts of Gloucester City. Our clinical team look after 9,000 patients and this is only possible with the dedicated support and hard work from our reception and administrative teams.