Job summary
We currently have two part-time vacancies for a Patient
Advisors (prior experience of working as a receptionist in a healthcare
environment would be beneficial but not essential as we are happy to train the
right candidates who show promise and who we feel will fit into our existing friendly
team) covering the following hours:
25.5 hours
Monday: 10:30am 6:30pm (30
mins unpaid lunch)
Tuesday: 10:30-6:30pm (30 mins
unpaid lunch)
Wednesday: OFF
Thursday: 1pm-6:00pm
Friday: 1pm-6:30pm
26 hours
Monday: 1pm-6:00pm
Tuesday: 1pm-6:00pm
Wednesday:1pm-6:00pm
Thursday:1pm-6:30pm
Friday:1pm-6:30pm
Main duties of the job
The candidates must demonstrate excellent interpersonal,
communication, customer service and organisation skills, together with the
ability to work well under pressure whilst juggling a varied workload.
We are willing to train and develop the right applicants
and over the years staff have been developed and promoted to senior positions
within the practice. We believe our staff are important and the management team
are very supportive.
Starting salary will depend on experience raising after completion
of a successful 6-month probation period, 25 days annual leave, plus Bank
Holidays and membership to the NHS pension scheme.
Candidates must have a minimum of 3 GCSEs level 9-4 (or
equivalent).
The role involves:
Providing front-of-house customer service to all
stakeholders in a professional and friendly manner
Answering, screening and navigating incoming
phone calls
Providing accurate information to callers and
signpost to the appropriate person
Booking of appointments
Administration of prescription requests and
enquiries
Administration of patient tasks
Registration of new patients
Deducting ex-patients
Opening and distributing post
Scanning of clinical correspondence
About us
Hucclecote Surgery is a bustling, busy, forward thinking GP Practice on the outskirts of Gloucester City.Our clinical team look after 9,000 patients and this is only possible with the dedicated support and hard work from our reception and administrative teams.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by the
members of the reception/administration team may include any or all of the
items in the following list. Duties may
vary from time to time under the direction of the Practice Manager, dependent
on current & evolving workload and staffing levels. The Practice reserves the right to alter
these if deemed necessary:
-
Opening up/locking-up of practice premises and maintaining
security in accordance with practice protocols.
-
Maintaining and monitoring the practice appointments
system.
-
Processing personal and telephone requests for
appointments, visits and telephone consultations and ensuring callers are
directed to the appropriate healthcare professional.
-
Navigation of patients to the correct healthcare
professional.
-
Processing and distributing incoming mail, emails and
footfall enquiries.
-
Taking messages and passing on information.
-
Filing and retrieving paperwork.
-
Processing repeat prescriptions in accordance with
practice guidelines.
-
Computer data entry/data allocation and collation;
processing and recording information in accordance with practice procedures.
-
Initiating contact with and responding to requests from
patients, other team members and associated healthcare agencies and providers.
-
Actioning administration tasks ensuring tasks are dealt
with professionally and in a timely manner.
-
Registering new patients ensuring accurate data entry.
-
Processing deductions for patients leaving the practice.
-
Forwarding clinical correspondence to the correct staff
member and ensuring coding is allocated.
-
Provision of refreshments for staff and visitors as
required; keeping the kitchen area clean and tidy.
-
Keeping the reception area, notice-boards and leaflet
dispensers tidy and free from obstructions and clutter.
-
Undertake training formally or informally as the business
dictates.
-
Any other tasks that are required from time to time as
directed by the management team.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by the
members of the reception/administration team may include any or all of the
items in the following list. Duties may
vary from time to time under the direction of the Practice Manager, dependent
on current & evolving workload and staffing levels. The Practice reserves the right to alter
these if deemed necessary:
-
Opening up/locking-up of practice premises and maintaining
security in accordance with practice protocols.
-
Maintaining and monitoring the practice appointments
system.
-
Processing personal and telephone requests for
appointments, visits and telephone consultations and ensuring callers are
directed to the appropriate healthcare professional.
-
Navigation of patients to the correct healthcare
professional.
-
Processing and distributing incoming mail, emails and
footfall enquiries.
-
Taking messages and passing on information.
-
Filing and retrieving paperwork.
-
Processing repeat prescriptions in accordance with
practice guidelines.
-
Computer data entry/data allocation and collation;
processing and recording information in accordance with practice procedures.
-
Initiating contact with and responding to requests from
patients, other team members and associated healthcare agencies and providers.
-
Actioning administration tasks ensuring tasks are dealt
with professionally and in a timely manner.
-
Registering new patients ensuring accurate data entry.
-
Processing deductions for patients leaving the practice.
-
Forwarding clinical correspondence to the correct staff
member and ensuring coding is allocated.
-
Provision of refreshments for staff and visitors as
required; keeping the kitchen area clean and tidy.
-
Keeping the reception area, notice-boards and leaflet
dispensers tidy and free from obstructions and clutter.
-
Undertake training formally or informally as the business
dictates.
-
Any other tasks that are required from time to time as
directed by the management team.
Person Specification
Qualifications
Essential
- Skills:
- Interpersonal
- Communication verbal and written
- Customer services
- Organisational
- Ability to multi-task whilst working under pressure
- Accuracy
- Time management
- Qualifications:
- English language GCSE (level 9-4) or equivalent
- Mathematics GCSE (level 9-4) or equivalent
- Experience:
- Reception/office administration
- Customer service
- IT including Office
- Personal Attributes:
- Team player
- Manage workloads
- Confident
- All rounder who is flexible
- Sense of humour
Desirable
- Experience:
- Previous GP or health care
- Clinical system SystmOne
- Qualifications:
- Business Administration GCSE or equivalent
Person Specification
Qualifications
Essential
- Skills:
- Interpersonal
- Communication verbal and written
- Customer services
- Organisational
- Ability to multi-task whilst working under pressure
- Accuracy
- Time management
- Qualifications:
- English language GCSE (level 9-4) or equivalent
- Mathematics GCSE (level 9-4) or equivalent
- Experience:
- Reception/office administration
- Customer service
- IT including Office
- Personal Attributes:
- Team player
- Manage workloads
- Confident
- All rounder who is flexible
- Sense of humour
Desirable
- Experience:
- Previous GP or health care
- Clinical system SystmOne
- Qualifications:
- Business Administration GCSE or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.