PCN Phlebotomist

Job description

Job responsibilities

Responsibilities:

• Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample.
• To assess patients presenting for blood tests as per the indications and contra-indications for the practice of venepuncture.
• To take blood samples from patients, exercising care and attention
• Collection of samples(s) of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers.
• Accurate, legible labelling of all samples to confirm patient identity.
• Checking patient identification against the clinical team request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff.
• Notifying the clinical team of any significant patient issues
• Liaising with and assisting members of the administrative team
• To deal with patients, their relatives, and other staff in a courteous and sympathetic manner, in person and by telephone.
• To undertake duties using established work systems and new systems as introduced, and to undergo training in their correct use.
• Respond appropriately to patients who are nervous or have adverse reactions (e.g. fainting)
• Maintain clean and hygienic work areas in line with infection prevention procedures.
• Treat all patients with dignity, respect, and compassion.
• Provide reassurance and clear explanations of the procedure.
• To help our clinicians to manage patients by, dressing changes, and acting as a chaperone.
• Any other duties as may be responsibly required within the post.

Management of workload and personal development

Act on own initiative in prioritising and managing workload.

Enrolled into review and appraisal systems within the PCN.

Maintain your own personal and professional development as agreed at your annual review.

Manage own time, workload, and resources effectively.

Collaborative Working Relationships

Recognises the roles of other colleagues within the organisation and their role to patient care.

Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, other professionals, and other NHS organisations)

Demonstrates the ability to work as a member of a team.

Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Actively work toward developing and maintaining effective working relationships both within the PCN and locality

Education, Training and Development:

Attending training and events organised by the Practices/PCN or other agencies, where appropriate.

Participate positively and actively in clinical and Practice/PCN meetings.

Ensures appropriate clinical supervision is in place to support development.

Health and Safety/Risk Management

The post-holder must always comply with the Practices and PCN Health and Safety policies, by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

In accordance with the Health and Safety at Work Act 1974 all employees have a duty to take reasonable care to avoid injury to themselves and to others affected by their work activities.

The post-holder will implement the full range of promotion and management of their own and others health, safety and security as defined in the Practices and PCN health & safety policy, the practices health & safety manual, and the practices infection control policy and published procedures. This will include (but will not be limited to):

Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintaining an up-to-date knowledge of health and safety and infection control (statutory and best practice guidelines).

All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Practice Manager).

Using personal security systems within the workplace, according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiating remedial / corrective action where needed

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness.

Undertaking periodic infection control training (minimum annually)

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices/PCN procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients, and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Adherence to local chaperoning policies.

Special Working Conditions

The post-holder is required to travel independently between practice sites (and other locations such as, care homes and home visits), and to attend meetings etc. hosted by other agencies.

The post-holder will have contact with body fluids i.e. while in clinical practice.

To be prepared to work flexibly, including evenings, bank holidays and weekends if required.

Person Specification

Qualifications

Essential

• Able to work to NVQ Level 2 standard or have equivalent experience.
• Good customer care skills
• Able to develop knowledge of medical terminology and Biomedical investigations.
• Basic IT skills
• Experience in dealing with patients aged 16+
• Experience supporting infection control procedures.
• Phlebotomy trained using a variety of approved equipment, e.g. butterfly needles and vacutainer.
• Able to work under pressure with minimal supervision
• Previous phlebotomy experience is required and ideally you will have undertaken a recognised training course
• Flexibility to cover holidays and sickness.
• Full clean driving licence and access to a car
• Smart, polite, and confident
• Planning and organising
• Adaptability
• Using initiative and able to work independently
• Team working
• Self-motivated
• Understanding Confidentiality
• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines.

Desirable

• NHS Care Certificate.
• NHS Health check training.
• Experience of emis clinical system.
• Evidence of having undertaken own development
• First aid or basic life support training
• Experience of working within General Practice
• Clinical Governance awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Riverside Medical Centre

Address

194 Victoria Road

Walton-le-dale

Preston

PR5 4AY

Employer's website

https://www.riversidemedicalcentre.nhs.uk/ (Opens in a new tab)