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Stovell House Surgery

Medical Receptionist

The closing date is 07 August 2025

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Job summary

Medical Receptionist wanted to work 11 hours a week

Thursday & Friday ; 1.30pm - 7pm

We are a busy, friendly GP training practice in Addiscombe, full training will be given.

The ideal candidates must have experience in dealing with the public, have excellent IT skills and be flexible in terms of hours. You will need to be keen and quick to learn, be able to work within a team and have empathy for patients' needs.

Main duties of the job

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

  • Triaging appointment requests and booking appointments appropriately for patients
  • Handling incoming telephone calls to the surgery
  • Processing repeat prescriptions according to practice policy
  • Scanning and processing medical documents through Emis (clinical system)
  • Completing tasks set by the practice manager and the doctors / clinicians
  • Opening and closing front doors & alarm in line with opening times
  • Greeting patients kindly and courteously
  • Working as part of a team collaboratively with other team members
  • Preparing the surgery, waiting area, consulting rooms in preparation for clinics

About us

Stovell House Surgery is a welcoming GP practice in the heart of Addiscombe, Croydon, caring for over 8200 patients from the local area.

We always strive to do the best for our patients and all our staff share this vision.

You will be well-supported by our management and clinical team, however must be able to work independently and autonomously.

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0280-25-0002

Job locations

188 Lower Addiscombe Road

Croydon

CR0 6AH


Job description

Job responsibilities

The role of reception is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.

Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.

The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.

Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.

As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.

The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as Emis (clinical system training provided).

Job description

Job responsibilities

The role of reception is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.

Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.

The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.

Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.

As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.

The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as Emis (clinical system training provided).

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths (or international equivalent)
  • Good IT and computer skills
  • Live local

Desirable

  • Efficiency in handling incoming telephone calls quickly and promptly
  • Good communication skills
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths (or international equivalent)
  • Good IT and computer skills
  • Live local

Desirable

  • Efficiency in handling incoming telephone calls quickly and promptly
  • Good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stovell House Surgery

Address

188 Lower Addiscombe Road

Croydon

CR0 6AH


Employer's website

https://www.stovellhousesurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Stovell House Surgery

Address

188 Lower Addiscombe Road

Croydon

CR0 6AH


Employer's website

https://www.stovellhousesurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Joanna Barnhurst

joannabarnhurst@nhs.net

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0280-25-0002

Job locations

188 Lower Addiscombe Road

Croydon

CR0 6AH


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