Job summary
We are looking for an enthusiastic Receptionist & Administrator to join our small friendly practice team. We are looking for someone to be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
We are keen to hear from applicants who want to be part of our happy and positive team.
Main duties of the job
- General Practice experience, working in a healthcare setting.
- Experience of using EMIS Web.
- Proficiency using Microsoft Office.
- Effective and sensitive communication with patients.
- Exceptional prioritisation and organisation skills.
- Manage correspondence and telephone enquiries.
- Track activities and file accurate records.
About us
We at Lathom Road Medical Centre aim to provide the best possible standards of clinical care and service to all patients of the community, irrespective of gender, race, creed or colour by a process of continual of its working practices and procedures and by taking into account and embracing developments and changes within primary health care.
Lathom Road Medical Centre is a busy GP surgery in Newham with a list of 8,500 patients. We have a friendly team of 3 GP Partners, 2 Pharmacists, 1 nurse, 2 Healthcare assistants, 1 social prescriber, a Practice Manager, an Assistant Practice Manager, and 8 Administrators.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Process incoming and outgoing mail.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS).
- Process calling letters as requested.
- Process all DNA letters in accordance with the current policy.
- Action GP2GP tasks.
- Read code data on Emis system.
- File and store records as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries (including administrative queries) as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Process incoming and outgoing mail.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS).
- Process calling letters as requested.
- Process all DNA letters in accordance with the current policy.
- Action GP2GP tasks.
- Read code data on Emis system.
- File and store records as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries (including administrative queries) as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Desirable
- NVQ Level 2 in Health and Social Care.
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a GP practice.
- Experience of administrative / receptionist duties.
- Experience of working in a health care setting.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear and polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths.
Desirable
- NVQ Level 2 in Health and Social Care.
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a GP practice.
- Experience of administrative / receptionist duties.
- Experience of working in a health care setting.
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear and polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Personal Qualities
Essential
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.