Operations Manager

Job description

Job responsibilities

Operations Manager

Employer: Ilford Medical Centre

Location: Ilford, East London

Salary: £35,000 - £40,000 per annum (depending on experience)

Contract: Permanent

Hours: Full time 37.5 hours per week

Job Summary

Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.

With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.

We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.

Main Duties and Responsibilities

1. Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
2. Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
3. Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
4. Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
5. Support financial and budgetary planning in collaboration with the Practice Manager.
6. Manage supplier relationships and procurement of medical and office supplies.
7. Ensure all operational policies and procedures are up to date and adhered to.
8. Lead on IT systems maintenance and data protection in collaboration with the QITC lead.
9. Ensure effective delivery of patient services, including complaints management and feedback systems.
10. Support the development and implementation of practice strategy, risk analysis, and business continuity planning.

About You

We are looking for a confident, well-organised individual with a strong background in operations, HR or practice managementideally within a healthcare or primary care environment.

Person Specification

Skills & Knowledge

Essential

• Excellent leadership and team-building .
• Strong understanding of employment law, health and safety, and GDPR.
• Good working knowledge of clinical systems, IT, and data governance.
• Ability to interpret and apply NHS and CQC standards.
• Ability to manage multiple tasks and deadlines effectively

Desirable

• Personal Qualities
• Highly organised, proactive and solution-oriented.
• Excellent interpersonal and communication skills.
• Professional, confidential, and empathetic approach .
• Able to remain calm under pressure and lead by example .
• Commitment to continuous improvement and high standards of patient care.

Experience

Essential

• Proven operational or administrative management experience .
• Experience in a healthcare or primary care setting .
• Line management of multi-disciplinary teams .
• Experience with HR processes including recruitment and staff
• development.
• Experience with financial processes and budget monitoring.
• Experience with NHS systems and standards

Desirable

• Experience of working in Primary care.
• Experience of working in a GP practice.

Qualifications

Essential

• Criteria Essential Desirable
• Qualifications
• Degree-level education or equivalent management experience
• Evidence of continuing professional development

Desirable

• Not needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ILFORD MEDICAL CENTRE

Address

61 Cleveland Road

Ilford

Essex

IG1 1EE

Employer's website

https://www.ilfordmedicalcentre.co.uk/ (Opens in a new tab)