Job summary
Ilford Medical Centre is looking
for an experienced Medical Receptionist/administrator who can take over duties
that involve interacting with patients, answering telephone calls, taking messages
responding to patient queries and administrative tasks. The job includes significant
amounts of multi-tasking and requires commitment and dedication. Need staff
with good communication skills, IT Skills, ability to work independently and
work productively in a busy environment.
Prefer staff with experience of
working in a medical centre.
Main duties of the job
The successful candidate will be responsible for undertaking a wide range of reception duties and work as a part of the team. Support the practice team at both clinical and administrative levels. Duties will include greeting and directing patients, effective use of the appointment system, processing of information, assisting patients as required and providing general office support such as filing, post, data entry etc.
You will need to be of a mature and empathetic nature, and have a friendly can do attitude. Good literacy and IT skills are essential as the majority of work will involve inputting data onto the computer. Knowledge of the EMIS Web medical software system is preferable.
About us
We are a busy, proactive, teaching practice with a commitment to providing our diverse patient population with an excellent quality of care. Our very friendly team is made up of 7 GPs, Clinical Pharmacists, Practice Nurses, Healthcare assistants and Administrative staff.
The role offers an attractive rate of pay and membership of the NHS Pension Scheme (subject to eligibility).
Job description
Job responsibilities
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:
Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
Communicating clearly and effectively with staff to aid the smooth running of the Practice.
Responding to requests or queries for support as they arise in an appropriate and timeous manner.
Prioritising workload and requests for support.
Making the most effective use of resources available.
Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.
Most challenging part of the job
Managing the many conflicting priorities that the post requires
Ensuring clear protocols for the prioritisation of work.
Providing and maintaining a professional and effective dialogue with patients.
Job description
Job responsibilities
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:
Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
Communicating clearly and effectively with staff to aid the smooth running of the Practice.
Responding to requests or queries for support as they arise in an appropriate and timeous manner.
Prioritising workload and requests for support.
Making the most effective use of resources available.
Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.
Most challenging part of the job
Managing the many conflicting priorities that the post requires
Ensuring clear protocols for the prioritisation of work.
Providing and maintaining a professional and effective dialogue with patients.
Person Specification
Experience
Desirable
- experience working in a medical centre- preferable
- knowledge of EMIS clinical system
Person Specification
Experience
Desirable
- experience working in a medical centre- preferable
- knowledge of EMIS clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.