Delivery Driver

Job description

Job responsibilities

PHOENIX HEALTH GROUP

JOB DESCRIPTION

REPORTS TO: DISPENSARY MANAGER

Job summary:

The delivery driver will be responsible for the collection of patient medication from the Surgery Dispensary, and then transportation and delivery of items to patients homes.

The delivery driver will also be required to complete a regular collection and delivery service between our main site in Cirencester and our branch Surgeries.

Job responsibilities:

• Provide an effective and efficient prescription delivery service under the guidance of the Dispensary Manager

• Transport the prescription items to the patients homes in a safe and secure manner, following the delivery plan supplied by the Dispensary Manager.

• Check each prescription package against the list of patients who are expecting a delivery.

• Ensure that patients receive their medication in person or their medication is safely left at their premises in accordance with the instructions given.

• Follow surgery procedures when delivering Controlled drugs and fridge items.

• To return all undelivered items to the Dispensary, and ensure that patients who were unavailable to receive their medication have been notified of a missed delivery by posting them a missed delivery slip.

• To receive any old/unwanted medication items from patients for return to the dispensary for disposal.

• Regular collection and delivery of items between branch sites and the main surgery in Cirencester.

• The post holder will be required to use their own vehicle for this service. The Practice will ensure that mileage paid in accordance with the delivery schedule.

• The post holder will be required to comply with the following: The delivery vehicle should be locked during the time of the delivery, however short. Appropriate, safe parking must be observed while delivering.

Prescription drugs should not be left in places accessible to the general public.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to Practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct use of Personal Protective Equipment (PPE)
• Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control
• Responsible for correct hand hygiene of self and others
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
• Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures, including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Waste management ,including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments
• Correct cleaning of equipment used for near patient testing such as blood glucose monitoring equipment and smokelysers, using the manufacturers instructions as appropriate
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Good standard of education including qualification in English & Maths
• Experience of organising multiple tasks and managing own time/schedule

Desirable

• Experience of dealing with the public/patients

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement,
• resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to provide good customer service
• Pleasant and articulate
• Able to use own initiative
• Sense of humour

Knowledge/Skills

Essential

• Excellent communication skills, verbal and written
• Knowledge of the highway code

Desirable

• Knowledge of the local area

Other

Essential

• Able to cover for colleagues planned and unplanned absence
• Full, Clean and current driving licence and own vehicle.

Desirable

• Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Phoenix Health Group

Address

9 Chesterton Lane

Cirencester

Gloucestershire

GL7 1XG

Employer's website

https://www.phoenixhealthgroup.co.uk/ (Opens in a new tab)