Haven Health

Care Navigator

The closing date is 07 September 2025

Job summary

Location: Haven Health Surgery, Felixstowe Hours: 18.45 hours per week Mon, Thurs and Friday (flexibility required)

Salary: Competitive, with NHS pension option available

Haven Health in Felixstowe is a thriving practice dedicated to delivering high-quality healthcare in a supportive and friendly environment. We are looking for an enthusiastic and flexible Care Navigator to join our team and to contribute in providing excellent patient care.

As a Care Navigator, you will play a pivotal role in delivering patient care and services from the first encounter to our diverse patient population. You will be well supported by an established team to provide comprehensive support and manage day to day interactions as you will be a focal point for our patients in accessing appropriate heath care.

Main duties of the job

To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

Facilitate effective communication between patients and members of the healthcare community.

Ideally we would seek a candidate with primary care experience however to facilitate patient access via AskmyGP and SystmOne - training will be given.

About us

Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.

Our team includes:

Care Navigators, Prescription Clerks, Medical Secretary, Administrative team as well a GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, HealthCare Assistants and adedicated Medicines Management Team together with a Home Visiting Paramedic Team

What We Offer

A welcoming and supportive team environment

A competitive salary

The option to join the NHS pension scheme

A host of high street discounts and salary sacrifice schemes

Free staff parking

We're within easy access of Ipswich being just 20mins away minutes away by car

We are part of Suffolk Primary Care, a group of seven GP practices across Suffolk, offering extensive support and networking opportunities.

Details

Date posted

20 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0267-25-0008

Job locations

Haven Health

Grange Farm Avenue

Felixstowe

Suffolk

IP11 2XD


Job description

Job responsibilities

To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.

To ensure that telephones are answered promptly and politely, accurate messages taken and transferred to the appropriate person as necessary, supplying information as required in a timely fashion.

Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary)

Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.

To advise patients of relevant charges for private services, accept payment and issue receipts if necessary

To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use.

Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.

Job description

Job responsibilities

To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.

To ensure that telephones are answered promptly and politely, accurate messages taken and transferred to the appropriate person as necessary, supplying information as required in a timely fashion.

Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary)

Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.

To advise patients of relevant charges for private services, accept payment and issue receipts if necessary

To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use.

Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • One years experience in busy customer service or reception environment.
  • Experience of working in a team.
  • IT literate preferably confident using microsoft Office
  • Understanding of health and safety policies and procedures.
  • Ability to translate information and details accurately, both verbally and in writing.

Desirable

  • Previous NHS experience
  • Experience of clinical systems, including SystmOne.
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • One years experience in busy customer service or reception environment.
  • Experience of working in a team.
  • IT literate preferably confident using microsoft Office
  • Understanding of health and safety policies and procedures.
  • Ability to translate information and details accurately, both verbally and in writing.

Desirable

  • Previous NHS experience
  • Experience of clinical systems, including SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haven Health

Address

Haven Health

Grange Farm Avenue

Felixstowe

Suffolk

IP11 2XD


Employer's website

https://www.havenhealth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Haven Health

Address

Haven Health

Grange Farm Avenue

Felixstowe

Suffolk

IP11 2XD


Employer's website

https://www.havenhealth.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Practice Manager

Sally Fairbanks

sally.fairbanks@nhs.net

Details

Date posted

20 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0267-25-0008

Job locations

Haven Health

Grange Farm Avenue

Felixstowe

Suffolk

IP11 2XD


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