Job summary
Grand Union Health Centre is aiming to recruit a full time
Practice Manager who has extensive experience of human resources and managing
teams. This exciting role has become available as current manager is
emigrating.
The Practice Manager will be responsible for overseeing the
success of the practice through knowledge of its finances, operations, its
people and its governance. The post holder will be responsible for developing
the strategy with the partners and for agreeing annual plans and related action
plans for people, finance and partnership working. This role is pivotal in
delivering all the services required by us under our contract with NHS England
and NWL ICB.
The practice manager will provide strategic leadership to
the overall management team and is responsible for ensuring managerial cohesion
in line with the strategy and business plan and for providing guidance to the
partners and managers in ensuring all elements of the business meet their aims
in relation to quality, statutory obligations, financial stability and
excellent patient service.
The post holder will report directly to the Partners.
The
post holder will also provide day-to-day support to the Partners regarding the
management of quality, risk, incidents and complaints, and line manage the
salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare
Assistants, Pharmacists, Physician Associates, Paramedics, GP Assistants),
Operations Manager and Reception and Admin Manager
Main duties of the job
- Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Line management of all clinical and administrative staff
- Managing contracts for services to be delivered by ICB, PCN and Borough
- Coordinating the review and updating of practice policies and procedures
- Coordinating and leading the compilation of practice reports and practice development plan
- Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper. Ensure all financial claims are submitted in a timely fashion
- Working with the team to achieve all QOF targets, all local commission services targets and enhanced service targets
- Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN
- Managing complaints effectively and in line with practice complaint policy
- Ensuring compliance with employment legislation and dealing with disciplinary issues
- Oversee the management of the premises, including health and safety aspects such as risk assessments and training with support of a premises manager
- Ensuring compliance with IT security and Information Governance
- Ensuring all staff have the appropriate level of training to enable them to carry out their roles and responsibilities
- Ensure staff files are in line with the requirements of the CQC
About us
We are a large GP training practice in Central/West London.
We look after 21000 patients and have 3 partners. The practice is currently
situated in a purpose built premises with 16 consulting rooms. We are committed
to providing comprehensive high quality medical care through an efficient
friendly practice team consisting of a wide range of healthcare professionals.
We were a finalist in GP practice of the year 2023.Our Mori survey showed we have 92% overall patient
satisfaction which was the highest in the PCN, and the PCN was the highest
performing PCN for patient satisfaction in North West London.
There are 40 staff working in the practice, some employed
directly and some employed by the PCN/Federation and working in the practice.
We have 2 shared staff members with other practices. We currently have 4 GP
trainees and 1 Practice Nurse trainee.
The Management team includes the Practice Manager, an
Operations Manager and a Reception Manager. There is also a part time
book-keeper, who manages the day to day finances and external accountants.
Job description
Job responsibilities
Grand Union Health Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams. This exciting role has become available as current manager is emigrating.
The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB.
The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service.
The post holder will report directly to the Partners.
The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, Paramedics, GP Assistants), Operations Manager and Reception and Admin Manager.
Main duties of the job
- Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Functional line management of all clinical and administrative staff
- Direct line of management of staff and Clinicians
- Establishing, reviewing and regularly updating Job Descriptions and Person Specifications
- Managing contracts for services to be delivered by ICB, PCN and Borough
- Leading change and continuous improvement initiatives
- Coordinating the review and updating of practice policies and procedures
- Coordinating and leading the compilation of practice reports and the practice development plan
- Developing, implementing and embedding an efficient business resilience plan
- Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper
- Ensure all possible financial claims are submitted in a timely fashion
- Working with the overall team to achieve all QOF targets, all local commission services targets and all enhanced service targets from ICB
- Coordinating the practice diary, ensuring meetings are scheduled appropriately
- Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN
- Marketing the practice appropriately online and in person
- Managing complaints effectively and in line with practice complaint policy
- Ensuring compliance with employment legislation and dealing with disciplinary issues
- Oversee the management of the premises, including health and safety aspects such as risk assessments and training
- Managing the practice IT system, delegating staff to act as administrators
- Ensuring compliance with IT security and Information Governance
- Coordinating of projects within the practice
- Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities
- Ensure staff files and documentation are in line with the requirements of the CQC
- Represent the practice in the PCN and work closely with the PCN team to reach targets required for the PCN IIF schemes
- Work with the local federation and communicate with them regarding issues.
- Ensuring all submissions are completed on CQRS and via email as appropriate
Job description
Job responsibilities
Grand Union Health Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams. This exciting role has become available as current manager is emigrating.
The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB.
The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service.
The post holder will report directly to the Partners.
The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, Paramedics, GP Assistants), Operations Manager and Reception and Admin Manager.
Main duties of the job
- Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Functional line management of all clinical and administrative staff
- Direct line of management of staff and Clinicians
- Establishing, reviewing and regularly updating Job Descriptions and Person Specifications
- Managing contracts for services to be delivered by ICB, PCN and Borough
- Leading change and continuous improvement initiatives
- Coordinating the review and updating of practice policies and procedures
- Coordinating and leading the compilation of practice reports and the practice development plan
- Developing, implementing and embedding an efficient business resilience plan
- Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper
- Ensure all possible financial claims are submitted in a timely fashion
- Working with the overall team to achieve all QOF targets, all local commission services targets and all enhanced service targets from ICB
- Coordinating the practice diary, ensuring meetings are scheduled appropriately
- Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN
- Marketing the practice appropriately online and in person
- Managing complaints effectively and in line with practice complaint policy
- Ensuring compliance with employment legislation and dealing with disciplinary issues
- Oversee the management of the premises, including health and safety aspects such as risk assessments and training
- Managing the practice IT system, delegating staff to act as administrators
- Ensuring compliance with IT security and Information Governance
- Coordinating of projects within the practice
- Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities
- Ensure staff files and documentation are in line with the requirements of the CQC
- Represent the practice in the PCN and work closely with the PCN team to reach targets required for the PCN IIF schemes
- Work with the local federation and communicate with them regarding issues.
- Ensuring all submissions are completed on CQRS and via email as appropriate
Person Specification
Qualifications
Essential
- A level standard or equivalent
- Good standard of education with excellent literacy and numeracy skills
- Leadership and / or Management Qualification or equivalent experience
Desirable
- Qualification in Healthcare Management
- Qualification in HR management
Experience
Essential
- Experience of managing large teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Experience of chairing meetings, producing agendas and minutes
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning & organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
- System 1 /TPP experience
Personal qualities
Essential
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
Desirable
- Flexibility to work outside of core office hours when necessary (e.g. when CQC visit booked)
Person Specification
Qualifications
Essential
- A level standard or equivalent
- Good standard of education with excellent literacy and numeracy skills
- Leadership and / or Management Qualification or equivalent experience
Desirable
- Qualification in Healthcare Management
- Qualification in HR management
Experience
Essential
- Experience of managing large teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Experience of chairing meetings, producing agendas and minutes
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning & organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a health care setting
- Experience of managing large multidisciplinary teams
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
- System 1 /TPP experience
Personal qualities
Essential
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive, and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Disclosure Barring Service (DBS) check
- Always maintains confidentiality
Desirable
- Flexibility to work outside of core office hours when necessary (e.g. when CQC visit booked)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.