Job summary
We are looking to recruit an enthusiastic individual to join our friendly dedicated team at Parks Surgery Ltd (known and Lilford and Pennington Park Surgery to our patients).
Experience in General Practice is desirable but not essential as we will provide full training to enhance your clerical career in General Practice. We are two GP Partnership Practice based over two sites, both sites are situated within purpose built NHS Medical Centres and approximately 1.5 miles distance between our sites.
We employ two salaried GP's. We are a registered training practice and currently have three GP Registrars, two Practice Nurses, one Healthcare Assistant, one Practice Manager, two Assistant Practice Managers (one for each site) and eight Care Navigators.
We also teach Medical students. We have around 6900 patients and we use TPP Systm One clinical system. All of our patient records are fully electronic.
The successful applicant will be subject to a standard DBS check.
Main duties of the job
To carry out a variety of administrative tasks and you will be the first point of contact with patients, either on the telephone or in person, and you will be required to respond in a helpful and friendly manner at all times.
Provide general assistance to the doctors and the Practice Team.
Responsible for the smooth running of the Practice reception.
Provide secretarial support to the Doctors, Advanced Nurse Practitioner, Practice Nurse and Practice Manager
Update patient notes summaries and read code appropriate diagnosis from hospital letters as indicated by the Doctor, ANP or Practice Nurse.
To carry out monthly computer searches to assist Practice Manager with claims
To assist with financial transactions for private certificates, completion of insurance claim forms, undertaking of private HGV Medical examinations etc.
About us
We are a friendly teaching practice based in medical purpose built health centres. We have a total of 7 GP's (2 partners, 2 salaried GP's and 3 GP registrars). We have 1 Practice Manager who works over both sites and 2 Assistant Practice Managers ( 1 at each site).
We have 2 Practice Nurses, 1 Healthcare Assistant and 8 Care Navigators. We also have other staff employed by our PCN which includes FCP (First Contact Practitioners), Care Co-Ordinator, Social Prescriber, Practice Pharmacists, Mental Health Practitioners and Mental Health Support staff all attached to our Practice.
We are situated close to the town centre of Leigh and there is ample free car parking spaces readily available adjacent to our buildings.
The benefit of working in our Practice is to interact with other healthcare professionals and share good practice with our neighbouring practices. We meet on a regular basis with other Practices within Leigh PCN and work collaboratively to achieve the maximum benefit for both our staff and registered patients.
We also try to go out for a Practice meal during the year to show appreciation for our staff for their hard work over the year.
Job description
Job responsibilities
Job Responsibilities:
Reception
Receive, assist and direct patients arriving at the Practice
Handing completed repeat prescriptions to patients and checking names and addresses
Make and cancel appointment requests either by telephone or in person
Deal with home visit requests
Answer telephone, assist with queries and take messages wherever necessary
Liaise with other healthcare Professionals (such as District Nurses, Health Visitors, Midwives etc)
Organise hospital transport for emergency admissions at the request of the Doctor
Contact patients where necessary
Clear Doctors desk after each session and follow up any requests by doctor
Inform patients of pathology and hospital results if requested by Doctor or Practice Nurse
Use initiative to deal with ad hoc situations that arise in reception
Ensure reception and working areas are kept tidy
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Scanning & filing correspondence into computer medical records
Type referral letters to Hospital Consultants at request of GPs
Book appointments for patients using ERS (Electronic Referral Service)
Photocopy as requested
Open & distribute incoming mail
Ensure outgoing mail is taken to the local Post Box daily
Continuously validate patient details using correct computer codes
Process repeat prescription requests in accordance with the Practice guidelines, including processing of electronic prescriptions
Pulling of / filing of patient notes if necessary
Ensure completion of patient details on pathology request forms and sample containers
Register new patients on the clinical system
Process removal of patients from the Practice on a daily basis
Ensure patients change of address / telephone numbers are amended onto computer and written notes in a timely manner (have knowledge of the Practice Boundary)
Job description
Job responsibilities
Job Responsibilities:
Reception
Receive, assist and direct patients arriving at the Practice
Handing completed repeat prescriptions to patients and checking names and addresses
Make and cancel appointment requests either by telephone or in person
Deal with home visit requests
Answer telephone, assist with queries and take messages wherever necessary
Liaise with other healthcare Professionals (such as District Nurses, Health Visitors, Midwives etc)
Organise hospital transport for emergency admissions at the request of the Doctor
Contact patients where necessary
Clear Doctors desk after each session and follow up any requests by doctor
Inform patients of pathology and hospital results if requested by Doctor or Practice Nurse
Use initiative to deal with ad hoc situations that arise in reception
Ensure reception and working areas are kept tidy
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Scanning & filing correspondence into computer medical records
Type referral letters to Hospital Consultants at request of GPs
Book appointments for patients using ERS (Electronic Referral Service)
Photocopy as requested
Open & distribute incoming mail
Ensure outgoing mail is taken to the local Post Box daily
Continuously validate patient details using correct computer codes
Process repeat prescription requests in accordance with the Practice guidelines, including processing of electronic prescriptions
Pulling of / filing of patient notes if necessary
Ensure completion of patient details on pathology request forms and sample containers
Register new patients on the clinical system
Process removal of patients from the Practice on a daily basis
Ensure patients change of address / telephone numbers are amended onto computer and written notes in a timely manner (have knowledge of the Practice Boundary)
Person Specification
Experience
Essential
- Smart dress code. Good standard of personal appearance and hygiene
- Proof of reasonable standard of education. Good standard of English
- Computer Literate
- Experience in a confidential environment
- Well developed communication skills
- Work as part of a team
- Articulate Welcoming & Friendly personality
-
- Proficient typing skills
- Adaptable, flexible, outgoing personality, confident with a positive attitude
- Flexible (within reason) for holiday and sickness cover
Desirable
- Experience of working in a GP Practice
- Experience of working on the System One clinical system
- Current clean driving license
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Smart dress code. Good standard of personal appearance and hygiene
- Proof of reasonable standard of education. Good standard of English
- Computer Literate
- Experience in a confidential environment
- Well developed communication skills
- Work as part of a team
- Articulate Welcoming & Friendly personality
-
- Proficient typing skills
- Adaptable, flexible, outgoing personality, confident with a positive attitude
- Flexible (within reason) for holiday and sickness cover
Desirable
- Experience of working in a GP Practice
- Experience of working on the System One clinical system
- Current clean driving license
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.