GP RECEPTIONIST

Job summary

ARE YOU READY FOR A NEW CHALLENGE?

We are looking for hardworking, enthusiastic & committed individuals with excellent communication & interpersonal skills to join our friendly team.

This busy, varied role includes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any other administrative tasks as & when required.

Umbrella Medical is a thriving, supportive organisation committed to providing high-quality, patient centred care.

Serving a diverse & growing population, we nurture a collaborative team spirit, innovation in healthcare delivery, and a genuine dedication to improving the health & wellbeing of our patients. We are based within a large, new, purpose built health centre in the heart of Walsall.

We are looking for the right candidate/s to work up to 40 hours a week. Our surgeries are open Monday to Friday, between 7:15am - 6:30pm & employees are required to work a combination of early starts & late finishes to meet our business needs.

Although you would be based mainly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.

The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.

Main duties of the job

To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.

The successful candidate will also have:

• Effective communication skills & excellent listening skills
• Empathy
• Ability to work both as part of a team and independently, and be be able to use their own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
• A positive attitude
• Adaptability
• Good IT skills (EMISweb experience an advantage)

About us

Umbrella Medical provide primary care services across 4 sites in Walsall:

• Hatherton St Medical Centre(formerly Lichfield St Surgery, Sycamore House Medical Centre and Limes Medical Centre)
• Holland Park Surgery
• Mossley Fields Surgeryand
• Broadway Medical Centre

We are a growing partnership with a very strong emphasis on providing high quality accessible care. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.

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If you require any further details, please contact Kate Waller on kate.waller1@nhs.net

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