Receptionist

Job summary

Are you looking for a new challenge?

We are looking for a hardworking, enthusiastic and committed individual with excellent communication & interpersonal skills to join our friendly, yet busy, team.

The role will include answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions and any other administrative tasks as & when required.

Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care.

In light of this we are looking to recruit reliable, capable & motivated individuals to join our friendly, dedicated team.

We are looking for the right candidate to work around 20 hours per week. Our surgeries are open Monday to Friday, between the hours of 7:15am - 6:30pm & employees are required to be able to work a combination of early starts & late finishes to meet the needs of the organisation.

Although you would be based predominantly at Mossley & Dudley Fields Surgery, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.

The successful candidate would ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.

Main duties of the job

To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.

The successful candidate will also have:

• Effective communication skills & excellent listening skills
• Empathy
• Ability to work both as part of a team and independently, and be be able to use their own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
• A positive attitude
• Adaptability
• Good IT skills (EMISweb experience an advantage)

About us

Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care. Following the merger of 3 of our surgeries into one, we now have 4 surgeries in & around the Walsall area. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.

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If you require any further details, please contact Kate Waller, Locality Manager - kate.waller1@nhs.net.

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