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West Walk Surgery

Administrator

The closing date is 19 April 2026

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Job summary

West Walk Surgery have an exciting opportunity for an Administrator to join our friendly team working 16-20 hours a week.

The ideal hours we're looking to cover are: Mondays 1100-1600, Tuesdays 1100-1600, Thursdays 0900-1400, Fridays 0900-1400.

We can be flexible with days and hours but must be over at least three days and include a Monday or a Friday. Candidates should please outline your proposed working hours in your application.

To apply you must be able to work to deadlines, have strong organisation skills and show attention to detail in your work.

As an Administrator at West Walk Surgery you will work alongside four other Administrators helping to ensure the smooth running of the practice.

Main duties of the job

Your main role will be to read, scan, code and action all documentation coming into the practice in relation to patients and in line with our set protocol for document management.

As well as the above you will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to West Walk Surgery patients and staff as per the job description.

About us

West Walk Surgery is a large patient focused practice, consisting of 5 GP Partners, 7 salaried GP's, Mental Health Nurse, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Physios, Practice Nurses and HCA's, all supported by the Reception and Admin teams.

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0254-26-0000

Job locations

21 West Walk

Yate

Bristol

BS37 4AX


Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • Administrative qualifications.

Experience

Essential

  • Numerate and IT Literate..
  • Experience in customer service.
  • Excellent communication skills (verbal and written)
  • Experience in dealing with members of the public
  • Organisational Skills
  • Ability to work as part of an integrated multi-skilled team
  • Ability to work under pressure and in a changing environment.
  • Attention to detail maintaining accurate records.
  • Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
  • Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

  • Experience of EMIS Web
  • Experience of working in primary care
Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • Administrative qualifications.

Experience

Essential

  • Numerate and IT Literate..
  • Experience in customer service.
  • Excellent communication skills (verbal and written)
  • Experience in dealing with members of the public
  • Organisational Skills
  • Ability to work as part of an integrated multi-skilled team
  • Ability to work under pressure and in a changing environment.
  • Attention to detail maintaining accurate records.
  • Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
  • Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

  • Experience of EMIS Web
  • Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX


Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX


Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Liz Thomson

elizabeth.thomson6@nhs.net

01454272259

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0254-26-0000

Job locations

21 West Walk

Yate

Bristol

BS37 4AX


Supporting documents

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