Job responsibilities
Job Description
JOB TITLE: DISPENSER
REPORTS
TO: DISPENSARY MANAGER
Job
Summary: To provide efficient and accurate dispensing of
medication to patients and to assist the Dispensary Manager in ensuring
effective financial control of the dispensary. To ensure that the patients
computerised medical records contain all details of dispensing transactions using
SystmOne.
Confidentiality:
In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so
in confidence, and have the right to expect that staff will respect their
privacy and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
All staff are
required to sign a Confidentiality agreement.
Health
& Safety:
The post-holder will assist
in promoting and maintaining their own and others health, safety and security
as defined in the practice Health & Safety Policy, to include:
Using personal
security systems within the workplace according to practice guidelines
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified.
Equality
and Diversity:
The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting in a way
that recognizes the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a
manner which is welcoming to the individual, is non-judgmental and respects their
circumstances, feelings, priorities and rights.
Personal/Professional
Development:
The post-holder will
participate in any training programme implemented by the practice as part of
this employment, such training to include:
- Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and/or professional development
- Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others
who are undertaking similar work.
Quality:
The post-holder will strive
to maintain quality within the practice, and will:
- Alert other team members to issues of quality
and risk
- Assess own performance and take accountability
for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
- Work effectively with individuals in other
agencies to meet patients needs
- Effectively manage own time, workload and
resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and
carers
- Recognize peoples needs for alternative
methods of communication and respond accordingly.
Contribution
to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the
policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
DISPENSER - PERSON SPECIFICATION
ESSENTIAL
DESIRABLE
Physical
Ability to carry out duties of the post
with or without adaptation
Education and qualifications
Good standard of general education
NVQ2 in Dispensing
GCSE English and Maths at grade A-C
Work experience
Experience of working with the general
public
Experience of working in a dispensary or
pharmacy
Experience in a healthcare setting, in
particular General Practice
Knowledge
Working knowledge of drug therapies
An understanding of medical terminology
Skills and abilities
Ability to communicate well, verbally and
in writing
Good telephone manner
Ability to work as part of a team
Ability to use own initiative
Computer literate
Able to use SystmOne, Microsoft office and
email
Accuracy, numeracy and attention to detail
Personal
qualities
Able to adapt to change
Flexible in approach to work
Available to work additional hours at
short notice
An understanding of confidentiality
Having worked in a role where
confidentiality is important
An even temperament and an ability to
sometimes manage difficult and challenging people and situations