Job summary
Woolpit
Health Centre is looking for an enthusiastic, motivated and hardworking Medical
Receptionist to join our busy evolving Reception Team. This is a great opportunity for those already
working in a healthcare setting who wish to work within primary care or for
those who wish to start a career as a Medical Receptionist.
The
role of Medical Receptionist is to support the clinical team by signposting
patients to the appropriate healthcare professional or service, working as part
of the practices multidisciplinary team such as physiotherapists and mental
health nurses. Duties will include dealing with
patients by telephone and face to face whilst providing administrative
support to assist with the day-to-day running of the Health Centre.
The
successful candidate will be flexible and reliable with the ability to work
under pressure to compliment our experienced and dedicated Reception Team.
Working hours for this post are as follows:
37.5 hours per week
Monday - 8am until 5pm with a 30 minute lunch break
Tuesday - 8am until 6.30pm with 1 hour lunch break
Wednesday - 8am until 6.30pm with 1 hour lunch break
Thursday - 8am until 1pm
Friday - 1pm until 6.30pm
Main duties of the job
To
ensure that an effective and efficient reception service is provided to
patients and any other visitors to the practice
To
deal with all general enquiries and explain surgery procedures
Answering
the telephone and call navigating to appropriate clinicians or healthcare
professional depending on the presenting condition
Booking,
amending and cancelling patients appointments, ensuring optimum efficiently of
the appointment system
Monitoring
and processing Anima requests alongside the
Triage clinician
Accurately maintaining patient database and records
Opening
up/locking up of practice premises and maintaining security
Processing
and distributing incoming mail
To
take messages accurately and pass on information
Filing
and retrieving paperwork and medical records as necessary
Assisting patients with support on use of medical platforms such as NHS app and Anima
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
- Free uniform
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
Job description
Job responsibilities
To ensure that an effective and efficient
reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and
explain surgery procedures
Greeting and directing all patients
Answering the telephone and call navigating
to appropriate clinicians or healthcare professional depending on the
presenting condition
Booking, amending and cancelling patients
appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
Opening up/locking up of practice premises
and maintaining security
Processing and distributing incoming mail
To take messages accurately and pass on
information
Filing and retrieving paperwork and medical
records as necessary
Accepting, issuing and handing out letters, forms, specimen bottles, results, ect.
Being part of a team and cover leave and
sickness when required
Resolving
low level IT issues and reporting complex IT problems to the relevant
organisation
To carry out any reasonable duties requested
by the Doctors, Practice Manager, Administration Manager or Reception Manager
Job description
Job responsibilities
To ensure that an effective and efficient
reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and
explain surgery procedures
Greeting and directing all patients
Answering the telephone and call navigating
to appropriate clinicians or healthcare professional depending on the
presenting condition
Booking, amending and cancelling patients
appointments, ensuring optimum efficiently of the appointment system
Monitoring and processing Anima requests alongside the Triage clinician
Accurately maintaining patient database and records
Opening up/locking up of practice premises
and maintaining security
Processing and distributing incoming mail
To take messages accurately and pass on
information
Filing and retrieving paperwork and medical
records as necessary
Accepting, issuing and handing out letters, forms, specimen bottles, results, ect.
Being part of a team and cover leave and
sickness when required
Resolving
low level IT issues and reporting complex IT problems to the relevant
organisation
To carry out any reasonable duties requested
by the Doctors, Practice Manager, Administration Manager or Reception Manager
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Customer service qualification (NVQ) or equivalent experience
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
