Job summary
We have a great opportunity for a reliable and enthusiastic
Referrals Administrator to
join our friendly team. The post holder
will work closely with our Medical Secretaries to ensure that referrals and
other letters are completed efficiently and accurately and are sent to the
appropriate service or health provider.
The
Referrals Administrator will be responsible for formatting and correcting typed
referrals, or referrals generated via a dictation software from the clinical team
and processed within a timely manner.
This
role is a part time position for 30 hours per week and is a great opportunity
for those who already work in a healthcare setting with medical terminology
experience.
Main duties of the job
To
follow practice protocols to ensure consistent and high quality care is
provided to our patients
To
format and correct typed referrals, or referrals generated via the dictation
software
To
type letters, reports and associated documentation as required
To
process referrals via the NHS e-Referral Service, ensuring that referrals are
sent to the correct service in a timely manner
To
be aware of referral pathways and assist the clinicians in ensuring referrals
are made to the most appropriate service
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
To assist patients with referral queries and
liaising with external agencies such as hospitals, secondary care and community
services to check status of referrals
To
complete tasks sent by the clinical staff relating to letters and referrals
To
receive incoming and initiate outgoing telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries
To
provide cover for members of the referral team during periods of sickness and
annual leave
About us
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 7 GP partners and 5 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
- Free uniform
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
Job description
Job responsibilities
Key Responsibilities
To
follow practice protocols to ensure consistent and high quality care is
provided to our patients
To
format and correct typed referrals, or referrals generated via the dictation
software
To
ensure that referrals are on the correct forms and are correct in terms of
spelling, grammar and punctuation
To
type letters, reports and associated documentation as required
To
process referrals via the NHS e-Referral Service, ensuring that referrals are
sent to the correct service in a timely manner
To
email referrals which cannot be sent via the NHS e-Referral Service via the
team generic email account
To
check the NHS e-Referral Service system to ensure that referrals have been
submitted successfully
To
be aware of referral pathways and assist the clinicians in ensuring referrals
are made to the most appropriate service
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
To
manage all enquires in an effective manner
To assist patients with referral queries and
liaising with external agencies such as hospitals, secondary care and community
services to check status of referrals
To
complete tasks sent by the clinical staff relating to letters and referrals
To
receive incoming and initiate outgoing telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries
To
provide cover for members of the referral team during periods of sickness and
annual leave
To
input data into the patient's healthcare records as necessary
General administration duties such as
photocopying, scanning documentation and filing of patient records
To undertake any other administrative tasks
as reasonably delegated to by doctors or management
Job description
Job responsibilities
Key Responsibilities
To
follow practice protocols to ensure consistent and high quality care is
provided to our patients
To
format and correct typed referrals, or referrals generated via the dictation
software
To
ensure that referrals are on the correct forms and are correct in terms of
spelling, grammar and punctuation
To
type letters, reports and associated documentation as required
To
process referrals via the NHS e-Referral Service, ensuring that referrals are
sent to the correct service in a timely manner
To
email referrals which cannot be sent via the NHS e-Referral Service via the
team generic email account
To
check the NHS e-Referral Service system to ensure that referrals have been
submitted successfully
To
be aware of referral pathways and assist the clinicians in ensuring referrals
are made to the most appropriate service
Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
To
manage all enquires in an effective manner
To assist patients with referral queries and
liaising with external agencies such as hospitals, secondary care and community
services to check status of referrals
To
complete tasks sent by the clinical staff relating to letters and referrals
To
receive incoming and initiate outgoing telephone calls in order to facilitate
timely and appropriate communications with others, taking messages and dealing
with appropriate queries
To
provide cover for members of the referral team during periods of sickness and
annual leave
To
input data into the patient's healthcare records as necessary
General administration duties such as
photocopying, scanning documentation and filing of patient records
To undertake any other administrative tasks
as reasonably delegated to by doctors or management
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Ability to work under pressure
- A flexible and adaptable approach to maintain the consistent delivery of high-quality services
- Flexibility in working hours
Qualifications
Essential
- Educated to GCSE level or equivalent
- Ability to use Microsoft office programmes such as Office, Excel, Word, Powerpoint, Outlook
Desirable
- GCSE Mathematics and English (C or above)
- Knowledge of clinical databases
Experience
Essential
- Knowledge of medical terminology
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
- A good knowledge of working with GP clinical systems such as EMIS
- Understanding of the NHS/Primary Care Services
- Knowledge of confidentiality in the workplace/information governance
Skills
Essential
- Excellent ICT skills
- Excellent oral and written communication skills
- Experience with audio typing
- Ability to analyse and interpret information
- Methodically and accurate approach to work with attention to detail
- Excellent time management skills, capable of prioritising and managing competing demands and workloads
- Able to work under pressure
- Good problem-solving skills
- Ability to work as a team member and autonomously
- Excellent inter-personal skills and ability to work within a busy team-based environment
- Ability to follow policies and procedures
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Ability to work under pressure
- A flexible and adaptable approach to maintain the consistent delivery of high-quality services
- Flexibility in working hours
Qualifications
Essential
- Educated to GCSE level or equivalent
- Ability to use Microsoft office programmes such as Office, Excel, Word, Powerpoint, Outlook
Desirable
- GCSE Mathematics and English (C or above)
- Knowledge of clinical databases
Experience
Essential
- Knowledge of medical terminology
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
- A good knowledge of working with GP clinical systems such as EMIS
- Understanding of the NHS/Primary Care Services
- Knowledge of confidentiality in the workplace/information governance
Skills
Essential
- Excellent ICT skills
- Excellent oral and written communication skills
- Experience with audio typing
- Ability to analyse and interpret information
- Methodically and accurate approach to work with attention to detail
- Excellent time management skills, capable of prioritising and managing competing demands and workloads
- Able to work under pressure
- Good problem-solving skills
- Ability to work as a team member and autonomously
- Excellent inter-personal skills and ability to work within a busy team-based environment
- Ability to follow policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
