Job summary
Woolpit
Health Centre is looking for an enthusiastic, motivated and hardworking Medical
Receptionist to join our busy evolving Reception Team. This is a great opportunity for those already
working in a healthcare setting who wish to work within primary care or for
those who wish to start a career as a Medical Receptionist.
The
role of Medical Receptionist is to support the
clinical team by signposting patients to the appropriate healthcare
professional or service, working as part of the practices multidisciplinary
team such as physiotherapists and mental health nurses. Duties will include dealing with
patients by telephone and face to face whilstproviding administrative
support to assist with the day-to-day running of the Health Centre.
The
successful candidate will be flexible and reliable with the ability to work
under pressure to compliment our experienced and dedicated Reception Team.
Our
Reception Team works to a variable shift pattern between the hours of 08:00 to
19:00. The post holder is required to be flexible and to have the ability to
assist with annual leave and sickness cover.
Main duties of the job
To
ensure that an effective and efficient reception service is provided to
patients and any other visitors to the practice
To
deal with all general enquiries and explain surgery procedures
Answering
the telephone and call navigating to appropriate clinicians or healthcare
professional depending on the presenting condition
Booking,
amending and cancelling patients appointments, ensuring optimum efficiently of
the appointment system
Monitoring
and processing eConsult requests via the smart inbox software alongside the
Triage clinician
Undertake
administration tasks as allocated on rota organised by the Lead Receptionists
Opening
up/locking up of practice premises and maintaining security
About us
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 7 GP partners and 4 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
- Attractive rates of pay with annual pay review (not agenda for change)
- Regular one-to-ones to aid good communication
- Generous annual leave entitlement
- Voluntary overtime when available
- Plenty of training opportunities
- Membership of the NHS contributory pension scheme
- Free uniform
- Option of NHS discount and Blue Light Card for retail/dining/holidays etc
Job description
Job responsibilities
To
ensure that an effective and efficient reception service is provided to
patients and any other visitors to the practice
To
deal with all general enquiries and explain surgery procedures
Answering
the telephone and call navigating to appropriate clinicians or healthcare
professional depending on the presenting condition
Booking,
amending and cancelling patients appointments, ensuring optimum efficiently of
the appointment system
Monitoring
and processing eConsult requests via the smart inbox software alongside the
Triage clinician
Receiving
and recording requests for home visits, ensuring clinicians have the necessary
paperwork
Registering
new and temporary patients, deducting patients that have left the surgery
To
enter new patient questionnaires onto the clinical system
To
undertake various administrative actions such as scanning and uploading patient
documentation as part of the workflow process, ensuring that correspondence
such as reports and results are filed electronically in the correct patients
record
Undertake
administration tasks as allocated on rota organised by the Lead Receptionists
Opening
up/locking up of practice premises and maintaining security
Processing
and distributing incoming and outgoing mail
To
take messages accurately and pass on information
Filing
and retrieving paperwork and medical records as necessary
To
monitor daily inboxes and process digital requests
Being
part of a team and cover leave and sickness when required
To
provide general administrative support such as filing and photocopying and
scanning
Inputting
data and coding patients healthcare records as necessary
Resolving low level IT issues and reporting
complex IT problems to the relevant organisation
To
carry out any reasonable duties requested by the Doctors, Practice Manager or Administration
Manager
Job description
Job responsibilities
To
ensure that an effective and efficient reception service is provided to
patients and any other visitors to the practice
To
deal with all general enquiries and explain surgery procedures
Answering
the telephone and call navigating to appropriate clinicians or healthcare
professional depending on the presenting condition
Booking,
amending and cancelling patients appointments, ensuring optimum efficiently of
the appointment system
Monitoring
and processing eConsult requests via the smart inbox software alongside the
Triage clinician
Receiving
and recording requests for home visits, ensuring clinicians have the necessary
paperwork
Registering
new and temporary patients, deducting patients that have left the surgery
To
enter new patient questionnaires onto the clinical system
To
undertake various administrative actions such as scanning and uploading patient
documentation as part of the workflow process, ensuring that correspondence
such as reports and results are filed electronically in the correct patients
record
Undertake
administration tasks as allocated on rota organised by the Lead Receptionists
Opening
up/locking up of practice premises and maintaining security
Processing
and distributing incoming and outgoing mail
To
take messages accurately and pass on information
Filing
and retrieving paperwork and medical records as necessary
To
monitor daily inboxes and process digital requests
Being
part of a team and cover leave and sickness when required
To
provide general administrative support such as filing and photocopying and
scanning
Inputting
data and coding patients healthcare records as necessary
Resolving low level IT issues and reporting
complex IT problems to the relevant organisation
To
carry out any reasonable duties requested by the Doctors, Practice Manager or Administration
Manager
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification Customer service qualification (NVQ) or equivalent experience
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment Experience of working in a healthcare setting
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Punctual and committed to supporting the team effort
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification Customer service qualification (NVQ) or equivalent experience
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment Experience of working in a healthcare setting
Other
Essential
- Flexibility within working hours to cover extra sessions for holiday and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
