Medical Administrator

Woolpit Health Centre

This job is now closed

Job summary

An exciting opportunity has arisen to join our Administration Team as a full time Medical Administrator.

Woolpit Health Centre is looking for an enthusiastic, motivated and adaptable Administrator to join our friendly administration team. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career in administration.

The successful applicant will work closely alongside our Medical Secretaries, Medical Administrator and PCN Care Coordinators and will be required to manage a wide range of priorities, have excellent organisation and problem solving skills with the ability to work effectively using your own initiative.

The post holder will provide a full range of administrative support to the Practice and staff as directed; undertaking a variety of tasks to assist the day-to-day running of the Health Centre. Applicants will have a flexible approach with attention to detail and the ability to work as part of a busy team.

This role will be pivotal in ensuring the needs of the business are met and that the Health Centre operates safely and efficiently.

Main duties of the job

Check and monitor the practices generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties
To scan/ upload clinical correspondence onto the clinical system and input coding data into the patient's healthcare records.
To distribute daily pathology lab results within the clinical system for clinicians review.
To ensure all tasks within the clinical systems are dealt with efficiently.
To monitor and process daily administrative eConsult requests.
To carry out any reasonable duties requested by the Doctors, Practice Manager or Administration Manager.
Process and action requests for information from Insurance Companies, DWP, DVLA , patients and other third parties.
Process Subject Access Requests adhering to GPDR guidelines.
To support with the monitoring of the practices performance relating to QOF compliance.
To Liaise with the practice QOF leads to identify areas of potential or under performance.
To conduct searches on the clinical system to identify patients for recall, sending out invitations for reviews and requests for monitoring blood tests as required.
To assist with the planning of recall programmes, campaigns and monitoring systems such as immunisations and smears.
Build, generate and carry out searches as required by the practice team to enable reports to be produced.

About us

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:

The type of care that we would expect for ourselves and our own families.

We provide services to over 15,500 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 7 GP partners and 4 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

Attractive rates of pay with annual pay review (not agenda for change)
Regular one-to-ones to aid good communication
Generous annual leave entitlement
Voluntary overtime when available
Plenty of training opportunities
Membership of the NHS contributory pension scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Option of NHS discount and Blue Light Card for retail/dining/holidays etc
Free uniform

Date posted

25 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0250-23-0008

Job locations

Heath Road

Woolpit

Bury St. Edmunds

Suffolk

IP30 9QU

Job description

Job responsibilities

Key Responsibilities

General Administrative Duties

Check and monitor the practices generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties.

To scan/ upload clinical correspondence onto the clinical system and input coding data into the patient's healthcare records.

To distribute daily pathology lab results within the clinical system for clinicians review.

To ensure all tasks within the clinical systems are dealt with efficiently.

To monitor and process daily administrative eConsult requests

To coordinate patient waiting lists and booking appointments such as minor operations.

Managing all patient, healthcare professional and staff enquiries in an effective manner.

Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.

Managing all administrative requires as necessary.

To support the Medical Secretaries process referrals via the electronic NHS e-Referral Service (eRS) system as and when required.

Ordering supplies (clinical and non-clinical).

General administration duties such as photocopying, scanning documentation and filing of patient records.

To carry out any reasonable duties requested by the Doctors, Practice Manager or Administration Manager

Insurance and SARS Requests

To deal with enquiries via telephone and email from private companies e.g. Insurance companies, patients and Solicitors and keep appropriate records, forwarding information as requested.

Process and action requests for information from Insurance Companies, DWP, DVLA , patients and other third parties.

Creating invoices and maintain appropriate documentation to ensure that payments relating to insurances and non-NHS services have been received and accurately recorded.

To process patient Firearm License requests received from the Constabulary in line with the practice protocol.

Process Subject Access Requests adhering to GPDR guidelines.

OQF (Quality and Outcomes Framework) and Patient Safety Searches

To support with the monitoring of the practices performance relating to QOF compliance.

Liaise with the practice QOF leads to identify areas of potential or under performance.

To support the clinical teams to identify areas for improvement in data quality.

To conduct searches on the clinical system to identify patients for recall, sending out invitations for reviews and requests for monitoring blood tests as required.

To assist with the planning of recall programmes, campaigns and monitoring systems such as immunisations and smears.

Support the clinical teams in the effective use of searches, audits and recalls.

Build, generate and carry out searches as required by the practice team to enable reports to be produced.

Maintain up to date knowledge of GP contract requirements and associated read codes.