Receptionist

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor.

Action repeat prescription requests, either on the computer or manually, and ensure that they are ready for collection by the patient within 48 hours.

Enter patient information on to the computer as required.

Ensure that all new patients are registered onto the computer system promptly and accurately

About us

Here at Fleetwood Surgery, we aim to provide continuity of care in a personal and friendly atmosphere within the 3 Doctor Partnership. We are a modern practice who fully utilise online access for requesting prescriptions, making and cancelling appointments. We use text messaging and emailing to contact our patients for various reasons, such as reminders for appointments, health campaigns, to obtain feedback about the surgery.