Job responsibilities
Job
Description
Must
be able to provide an efficient audio, copy typing and word processing service
for GPs and health professionals as required. This includes the
typing of letters, reports, patient referrals in an accurate and quality
manner using Lexacom software. Managing choose & book to make appointments, bookings and
admissions as required including e-referrals and monitoring Advice & Guidance.
Main
duties of the job
Essential
- audio typing experience, good knowledge of Microsoft software and experience
of working in a GP practice.
Desirable
- SystmOne experience and medical terminology
Overview
of your organisation
We are
a busy GP practice with over 9400 patients. 1 GP partner, 2 salaried GP, 3 GP
Locums, 1 GP Registrar, 1 ACP, 2 ANP's, 3 Practice Nurses, 1 Nurse Associate, 1 HCA and a
Phlebotomist.
NHS
pension scheme, 33 days annual leave inclusive of bank holidays.
Job
summary:
To
provide general secretarial support to the practice manager, doctors and health
professionals, involving word processing and audio typing skills with general
clerical work.
Job
responsibilities:
- To provide an efficient audio, copy
typing and word processing service for GPs and health professionals as
required. This includes the typing of letters, reports, patient referrals,
minutes, memorandums, etc. in an accurate and quality manner.
- To assist the practice manager with
all clerical and administrative duties.
- To make appointments, bookings and
admissions as required.
- To establish and maintain filing and
administrative systems so that written or computer information is easily
accessible and secure.
- To retrieve medical records and
assist the completion of medical/insurance records.
- File patient records and
correspondence in patient medical records.
- To receive incoming and initiate
outgoing telephone calls in order to facilitate timely and appropriate
communications with others, taking messages and dealing with appropriate
queries.
- To maintain the computer clinic
system in an accurate and secure manner.
- To assist with the gathering of
statistics and information when required.
- To provide cover for members of the
secretarial team during periods of sickness and annual leave.
Confidentiality:
- In the course of seeking treatment,
patients entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information relating to patients,
carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data
Health
& safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
policy, the practice Health & Safety manual, and the practice Infection
Control policy and published procedures. This will include:
- Using personal security systems
within the workplace according to practice guidelines
- Identifying the risks involved in
work activities and undertaking such activities in a way that manages
those risks
- Making effective use of training to
update knowledge and skills
- Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
- Actively reporting of health and safety
hazards and infection hazards immediately when recognised
- Keeping own work areas and general /
patient areas generally clean, assisting in the maintenance of general
standards of cleanliness consistent with the scope of the job holders
role
- Undertaking periodic infection
control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for
safeguarding and promoting the welfare of children.
Equality
and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognizes the
importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/Professional
development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals in
other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognize peoples needs for
alternative methods of communication and respond accordingly
Contribution
to the implementation of services:
The
post-holder will:
- Apply practice policies, standards
and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate
Job
Type: Part-time