Non-Clinical Care Coordinator

Job description

Job responsibilities

Job Summary

We are looking for a caring, dedicated and reliable individual to join our team as a non-clinical care coordinator supporting the wider pharmacy team. This is an important role within the PCN, focusing on proactive identification of patients in need of routine drug monitoring, alongside coordination and navigation of care.

You will work closely with the clinical pharmacists and the wider medicines management team and act as a central point of contact for patients. Your primary responsibility will be to support clinical staff by ensuring timely patient communication, accurate record-keeping and a smooth workflow for the medication monitoring process.

The main responsibilities include but are not limited to the below

Work alongside clinical pharmacists to coordinate blood tests for patients

Contact patients to arrange appointments for drug monitoring and follow-up reviews

Run searches to identify patients requiring tests and maintain a tracking system to ensure they attend within appropriate timeframes

Identify and follow-up with patients who miss appointments or are overdue for monitoring.

Communicate clearly with patients regarding appointment details, preparation instructions and any necessary reminders in a professional, timely and supportive manner.

Liaise with the wider multidisciplinary team as and when required to provide holistic care for patient.

Your responsibilities

To take ownership of your given workload and prioritise accordingly to meet the required deadlines.

To be flexible and work as part of a team, helping colleagues with their workloads if required.

To have great attention to detail and be able to communicate with patients effectively and clearly.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

To monitor service provision to ensure that services are being delivered in line with contract.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Health and Safety

It is the responsibility of all employees to work with managers to achieve a safe environment, and to take reasonable care of themselves and others.

Changes to this Job Description

The duties and responsibilities outlined in this list are neither definitive nor restrictive and may change in detail from time to time as the post develops to meet the changing needs of the surgery.

You may be asked to complete additional tasks or take on new tasks as deemed appropriate.

Pre-employment checks will be completed on successful applicants including references and DBS checks.

Person Specification

Experience

Essential

• Experience and ability of working to policies and procedures
• Experience of working in a multi-professional team environment
• Experience of working in an administrative capacity

Desirable

• Knowledge of clinical systems used by medication management teams.
• Experience of working directly in care coordinator role, adult health and social care or public health.
• Knowledge of what a PCN is and how it operates.

Qualifications

Essential

• GCSE Grade 4/C or above in English Language and Maths.
• Commitment to undertake required qualification for the role.

Desirable

• Level 3 qualification in health and social care or equivalent

Aptitudes

Essential

• Actively listen and empathise with people, providing support in a non-judgemental way
• Support people in a way that inspires trust and confidence.
• Maintain effective working relationships and promote a culture of collaboration with colleagues.
• Demonstrate personal accountability, emotional resilience and ability to work in a fast-paced environments under pressure.

Skills and abilities

Essential

• Communicate effectively, both verbally and in writing, with people, their families and carers
• Identify and communicate risks if they arise whilst working with individuals
• Organise, plan and prioritise tasks using own initiative, including when under pressure and meeting deadlines.
• Work flexibly and adapt to new challenges with a positive attitude.
• Use MS Office effectively, including Word, Excel and Outlook
• Collect data effectively and use tools to measure impact of services

Desirable

• Have experience of using clinical systems.
• Hold qualifications / professional development in Microsoft 365 and clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trowbridge Health Centre

Address

Trowbridge Health Centre

Hammersmith Fields

Trowbridge

Wiltshire

BA14 8LW

Employer's website

https://www.trowbridgehealthcentre.co.uk/ (Opens in a new tab)