Medical Secretary

Job description

Job responsibilities

Job Summary:

To provide secretarial and administrative support to the Practice.

Main responsibilities:

To provide a high standard of word processing for all clinicians.

To provide accurate typing of letters, referrals and reports for all clinicians.

Administration and monitoring of e-RS, RSS referrals.

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

Assist clinicians in the referral of patients to secondary care services.

Supporting all clinical staff with general administrative tasks, where required.

Managing administrative, email and telephone queries, taking and relaying messages in a polite and helpful manner.

Keep up to date with changes in referral systems and new proformas by reading e-mails and attending training courses.

Ensure urgent referrals are dealt with efficiently and promptly and contain all relevant information.

Ensure tasks and work-flowed items are acted upon.

Ensure correct proformas are being used by clinicians for referral processes.

Attend Practice Learning Events to keep up to date with any changes to systems and procedures.

To undertake other duties as may be required from time to time.

To work flexibly as part of a team, working extra hours as required.

To cover for colleagues due to absence or sickness.

Maintain a clean, tidy, and effective working area at all times.

Any other duties as delegated by the management team.

The above constitutes the main responsibilities of the post and may be subject to change, to meet the needs of the Practice. Any changes will be discussed prior to implementation, wherever possible.

Person Specification

Qualifications

Essential

• QualificationsMinimum GCSE in English (C grade or above)

Desirable

• NVQ Level 3 in administration or RSA3 (proficient and accurate audio typing skills) or equivalent
• Medical Secretarial qualification.

Experience/Personal Qualities

Essential

• At least 12 months Secretarial experience preferably in a medical environment, although training will be provided for the medical aspects.
• Knowledge of medical terminology and medical read coding.
• Excellent user of Microsoft Office and general IT skills.
• Communicating with service users in a tactful and sensitive manner.
• Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
• Demonstrate key functions of a secretarial role.
• Personal QualitiesDemonstrates sound judgement to resolve enquiries.
• Able to plan own workload and manage competing priorities.
• Ability to work as part of a team.
• Self-motivated and able to work on own initiative with minimum direct supervision.
• Committed to the principal and application of equal opportunities.
• Positive approach to new ideas
• Flexibility & adaptability
• Commitment to self-development.

Desirable

• Experience of communicating with patients in a health care environment.
• Experience of the Electronic Referral software
• Knowledge of GDPR and the Access to Medical Records Act.
• Previous experience of working in a pressured environment.
• Previous experience of working within a GP practice.
• Experience of audio typing
• Interested in/aptitude for learning new skills and taking on new challenges.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trowbridge Health Centre

Address

Trowbridge Health Centre

Hammersmith Fields

Trowbridge

Wiltshire

BA14 8LW

Employer's website

https://www.trowbridgehealthcentre.co.uk/ (Opens in a new tab)