Job summary
We are looking for an experienced and enthusiastic Medical Secretary with great organisational skills to join our secretarial team.
The post is part time - up to 18 hours per week
Main duties of the job
The successful candidate will join our team of secretaries and will support the clinical team with the processing of referrals, upkeep of electronic forms and administrative support for the clinical and management teams.
Previous secretarial experience and audio typing skills are required for this role.
About us
The practice provides care for over 23,400 patients and works from 3
branches which are located in Burntwood and Lichfield.
The
team have regular meetings, and the practice has both whole team meetings and whole team learning
events throughout the year to enable team members to meet, share ideas and
develop together.
Our ethos is to provide excellent patient care in a happy and supportive environment.
Job description
Job responsibilities
-
To
provide efficient and timely secretarial support to the clinical team, ensuring
patients records are maintained to required standards
-
To
assist the Operations Manager to ensure the smooth operation of the Practice.
-
To be responsible for day to day processing of patient
referrals using paper and electronic systems.
-
To maintain template letters and forms used internally
by clinical and administrative staff.
-
To provide secretarial support for meetings as
required by the Business Manager.
-
Maintain a sensitive approach to patient care,
ensuring the maintenance of confidentiality
-
Carry out duties as per working policies,
procedures and protocols and to ensure these are kept up to date
-
To be first point of contact regarding patient referral
related administration.
-
General day to day administration tasks
-
Any other duties as required commensurate with the
grade
Job description
Job responsibilities
-
To
provide efficient and timely secretarial support to the clinical team, ensuring
patients records are maintained to required standards
-
To
assist the Operations Manager to ensure the smooth operation of the Practice.
-
To be responsible for day to day processing of patient
referrals using paper and electronic systems.
-
To maintain template letters and forms used internally
by clinical and administrative staff.
-
To provide secretarial support for meetings as
required by the Business Manager.
-
Maintain a sensitive approach to patient care,
ensuring the maintenance of confidentiality
-
Carry out duties as per working policies,
procedures and protocols and to ensure these are kept up to date
-
To be first point of contact regarding patient referral
related administration.
-
General day to day administration tasks
-
Any other duties as required commensurate with the
grade
Person Specification
Qualifications
Essential
- Level 3 education including maths and English grade C or above
- Competent user of ICT systems
- Typing
Motivation
Essential
- Ability to work unsupervised and as part of a team.
- Willingness to undertake appropriate training.
- Passion for excellent customer service
Experience
Essential
- Knowledge of confidentiality, equal opportunities and cultural sensitivity
- Touch typing and word processing
- Audio typewriting
- Excellent communication skills
- Able to manage work load and manage own time
Desirable
- Working within a health care setting
- Working knowledge of EMIS or other electronic patient record systems
- Working knowledge of coding
Personal qualities
Essential
- Ability to relate well to others patients and carers, staff, managers and other professionals
- Be flexible and able to adapt in allocation of work at short notice
- Able to work as part of a team
- Ability to work under pressure to meet deadlines, and be able to work on own initiative
- An interest in continuing professional development.
- Positive, friendly manner
Person Specification
Qualifications
Essential
- Level 3 education including maths and English grade C or above
- Competent user of ICT systems
- Typing
Motivation
Essential
- Ability to work unsupervised and as part of a team.
- Willingness to undertake appropriate training.
- Passion for excellent customer service
Experience
Essential
- Knowledge of confidentiality, equal opportunities and cultural sensitivity
- Touch typing and word processing
- Audio typewriting
- Excellent communication skills
- Able to manage work load and manage own time
Desirable
- Working within a health care setting
- Working knowledge of EMIS or other electronic patient record systems
- Working knowledge of coding
Personal qualities
Essential
- Ability to relate well to others patients and carers, staff, managers and other professionals
- Be flexible and able to adapt in allocation of work at short notice
- Able to work as part of a team
- Ability to work under pressure to meet deadlines, and be able to work on own initiative
- An interest in continuing professional development.
- Positive, friendly manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
