Job summary
This part time role is to cover the maternity leave of our current manager and will be for a fixed period of 12-15 months, depending on the preferences of the successful applicant.
Darwin Medical Practice is a large practice offering patient services across 3 sites. We have a team of over 100 staff members and provide care for over 23,000 patients.
This role will primarily manage the Care Navigation (reception) team, the Administrative team and the Secretarial Team. The role is supported by an Operations CoOrdinator who in turn oversees 2 Team Leads who are first point of contact for the Care Navigation and Administration teams.
The role reports directly to the Business Manager and is part of a team of 6 managers.
Main duties of the job
Principal
Accountabilities
Oversight
of the Care Navigator and admin rotas to ensure that team duties are adequately
covered at all times
Provision
of line management to all teams, including oversight of annual leave, sick
leave and training, fostering a supportive environment for the team
Responsible
for communicating system changes to each team as appropriate
Ensure
a safe environment for patient, visitors and other staff
Ensure
that staff complete required training, arranging face to face training where
appropriate
Undertaking
regular performance reporting and appraisals
Undertake
ongoing auditing of team workload, providing reports to the Business Manager
To
work with the management team to ensure systems and processes adhere to practice
standards
Work
with the Business Support Manager to maintain DORA, the practice sharepoint
Contribute
to health and safety requirements including accident reporting and completion
of risk assessments
Review
and update policies regularly, ensuring that they are relevant to the practice
processes and continue to meet NHS and national guidance and regulations
About us
Whilst we are a large team with a busy workload, the practice ethos is a caring and supportive one. All teams have regular meetings and we have whole team meetings each quarter.
Job description
Job responsibilities
Principal
Accountabilities
Oversight
of the care navagator and admin rotas to ensure that team duties are adequately
covered at all times
Provision
of line management to all teams, including oversight of annual leave, sick
leave and training, fostering a supportive environment for the team
Responsible
for communicating system changes to each team as appropriate
Ensure
a safe environment for patient, visitors and other staff
Ensure
that staff complete required training, arranging face to face training where
appropriate
Undertaking
regular performance reporting and appraisals
Undertake
ongoing auditing of team workload, providing reports to the Business Manager
To
work with the management team to ensure systems and processes adhere to practice
standards
Work
with the Business Support Manager to maintain DORA, the practice sharepoint
Contribute
to health and safety requirements including accident reporting and completion
of risk assessments
Review
and update policies regularly, ensuring that they are relevant to the practice
processes and continue to meet NHS and national guidance and regulations
Job description
Job responsibilities
Principal
Accountabilities
Oversight
of the care navagator and admin rotas to ensure that team duties are adequately
covered at all times
Provision
of line management to all teams, including oversight of annual leave, sick
leave and training, fostering a supportive environment for the team
Responsible
for communicating system changes to each team as appropriate
Ensure
a safe environment for patient, visitors and other staff
Ensure
that staff complete required training, arranging face to face training where
appropriate
Undertaking
regular performance reporting and appraisals
Undertake
ongoing auditing of team workload, providing reports to the Business Manager
To
work with the management team to ensure systems and processes adhere to practice
standards
Work
with the Business Support Manager to maintain DORA, the practice sharepoint
Contribute
to health and safety requirements including accident reporting and completion
of risk assessments
Review
and update policies regularly, ensuring that they are relevant to the practice
processes and continue to meet NHS and national guidance and regulations
Person Specification
Experience
Essential
- Experience of managing a team
- Knowledge of confidentiality and data protection
- Knowledge and understanding of equal opportunities and cultural sensitivity
- A strong customer service ethic and skills
- A methodical, systems-oriented approach
- Well organised with the ability to multi task
Desirable
- Working within a health care setting
- Experience of working within a busy health reception or other related environments
Motivation
Essential
- Willingness to undertake appropriate training
- Passion for excellent customer service
- An interest in continuing professional development
Qualifications
Essential
- Level 3 literacy and numeracy
- A high level of competence in using MS Office computer programmes (especially Word and Excel)
Desirable
- Experience of EMIS/or other customer management system
Personal Qualities
Essential
- Ability to relate well to others
- Be flexible and able to adapt at short notice
- Ability to remain calm under pressure
- The ability to positively lead and organise a team
- A high standard of personal presentation
- Ability to work under pressure to meet deadlines, and be able to work on own initiative
- Professionalism, tactfulness
- Understanding of varying communication styles
- Positive, friendly manner
- A mature, empathetic nature
Person Specification
Experience
Essential
- Experience of managing a team
- Knowledge of confidentiality and data protection
- Knowledge and understanding of equal opportunities and cultural sensitivity
- A strong customer service ethic and skills
- A methodical, systems-oriented approach
- Well organised with the ability to multi task
Desirable
- Working within a health care setting
- Experience of working within a busy health reception or other related environments
Motivation
Essential
- Willingness to undertake appropriate training
- Passion for excellent customer service
- An interest in continuing professional development
Qualifications
Essential
- Level 3 literacy and numeracy
- A high level of competence in using MS Office computer programmes (especially Word and Excel)
Desirable
- Experience of EMIS/or other customer management system
Personal Qualities
Essential
- Ability to relate well to others
- Be flexible and able to adapt at short notice
- Ability to remain calm under pressure
- The ability to positively lead and organise a team
- A high standard of personal presentation
- Ability to work under pressure to meet deadlines, and be able to work on own initiative
- Professionalism, tactfulness
- Understanding of varying communication styles
- Positive, friendly manner
- A mature, empathetic nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
