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Darwin Medical Practice

Receptionist

Information:

This job is now closed

Job summary

We have exciting opportunities to join our busy team of over 20 Receptionists.

We are looking for enthusiastic, hard working and flexible people to work across our 3 Practices.

Our Reception team work from 7:30am-6:30pm Monday to Friday. We are looking for people that can work between these hours on a part time basis.

Our Receptionist team offer care navigation to patients, assist with patient queries and support the clinical team in timely communication with patients.

Our team work across three branches but all access the same system and work together to provide excellent levels of care to our patients.

Main duties of the job

Our reception staff handle all incoming calls, signpost patients to appropriate services and maintain a welcoming reception and waiting area. They are the first point of contact for patient and provide initial support with queries including compliments and complaints. The team supports clinicians by liaising with patients regarding appointments and general enquiries and also liaises with other healthcare providers to support patient care.

Experience of working in a high pressure reception environment and providing a service to the general public is essential as is a passion for providing excellent customer service.

About us

Darwin Medical Practice has a team of over 100 staff and provides care to nearly 23,000 patients. The reception team consists of more than 20 receptionists and whilst the role can sometimes be pressurised, the team are very friendly and supportive of each other. The team is led by our Operations Manager.

The wider practice ethos is to provide excellent care to our patients, showing respect to both patients and our colleagues.

All teams meet regularly to discuss updates, share training and changes to processes but we also have whole practice sessions to ensure that everyone is informed about practice developments and has chance to meet others that they would not usually see.

Details

Date posted

12 October 2024

Pay scheme

Other

Salary

£12.15 an hour increasing to £12.68 after 12 months

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

A0239-24-0018

Job locations

Greenwood Health Centre

Lichfield Road

Burntwood

Staffordshire

WS7 0AQ


Darwin Medical Practice

Dimbles Lane

Lichfield

Staffordshire

WS13 7HT


Chasetown Medical Centre

High Street

Chasetown

Burntwood

Staffordshire

WS7 3XE


Job description

Job responsibilities

1. Handling all incoming calls to the practice ensuring appointments are allocated in line with Practice protocols.

2. Act as Care Navigator, signposting patients to appropriate services.

3. Carry out administration duties.

4. Act as first point of contact for patients compliments and complaints, resolving issues where possible to prevent escalation to formal processes.

5. Maintain a welcoming reception and waiting area environment.

6. Provide initial support to patients accessing the practice.

7. Support clinicians in liaising with patients regarding appointments and general enquiries.

8. Liaise with other healthcare providers to support patient care.

Job description

Job responsibilities

1. Handling all incoming calls to the practice ensuring appointments are allocated in line with Practice protocols.

2. Act as Care Navigator, signposting patients to appropriate services.

3. Carry out administration duties.

4. Act as first point of contact for patients compliments and complaints, resolving issues where possible to prevent escalation to formal processes.

5. Maintain a welcoming reception and waiting area environment.

6. Provide initial support to patients accessing the practice.

7. Support clinicians in liaising with patients regarding appointments and general enquiries.

8. Liaise with other healthcare providers to support patient care.

Person Specification

Qualifications

Essential

  • Experience of working in a high pressure reception environment
  • Experience of providing a service to the general public

Experience

Essential

  • Knowledge of confidentiality, equal opportunities and cultural sensitivity
  • Use of ICT systems including MS office

Desirable

  • Working within a health care setting
  • Use of EMIS web and Docman

Personal qualities

Essential

  • Ability to relate well to others patients and carers, staff, managers and other professionals
  • Be flexible & able to adapt in allocation of work at short notice
  • Ability to work under pressure to meet deadlines, and be able to work on own initiative
  • An interest in continuing professional development.
  • Positive, friendly manner

Motivation

Essential

  • Ability to work unsupervised and as part of a team.
  • Willingness to undertake appropriate training.
  • Passion for excellent customer service
Person Specification

Qualifications

Essential

  • Experience of working in a high pressure reception environment
  • Experience of providing a service to the general public

Experience

Essential

  • Knowledge of confidentiality, equal opportunities and cultural sensitivity
  • Use of ICT systems including MS office

Desirable

  • Working within a health care setting
  • Use of EMIS web and Docman

Personal qualities

Essential

  • Ability to relate well to others patients and carers, staff, managers and other professionals
  • Be flexible & able to adapt in allocation of work at short notice
  • Ability to work under pressure to meet deadlines, and be able to work on own initiative
  • An interest in continuing professional development.
  • Positive, friendly manner

Motivation

Essential

  • Ability to work unsupervised and as part of a team.
  • Willingness to undertake appropriate training.
  • Passion for excellent customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwin Medical Practice

Address

Greenwood Health Centre

Lichfield Road

Burntwood

Staffordshire

WS7 0AQ


Employer's website

https://www.darwinmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Darwin Medical Practice

Address

Greenwood Health Centre

Lichfield Road

Burntwood

Staffordshire

WS7 0AQ


Employer's website

https://www.darwinmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Support Manager

Sarah Farmer

sarah.farmer@staffs.nhs.uk

01543682654

Details

Date posted

12 October 2024

Pay scheme

Other

Salary

£12.15 an hour increasing to £12.68 after 12 months

Contract

Bank

Working pattern

Part-time, Flexible working

Reference number

A0239-24-0018

Job locations

Greenwood Health Centre

Lichfield Road

Burntwood

Staffordshire

WS7 0AQ


Darwin Medical Practice

Dimbles Lane

Lichfield

Staffordshire

WS13 7HT


Chasetown Medical Centre

High Street

Chasetown

Burntwood

Staffordshire

WS7 3XE


Privacy notice

Darwin Medical Practice's privacy notice (opens in a new tab)