Job responsibilities
Reporting Relationships
Responsible
to: Operations Support Manager
Responsible
For: Reception, Administration, Secretaries
About Darwin Medical Practice
Darwin Medical
Practiceprovides services from St Chads Health Centre, Dimbles Lane in
Lichfield, Greenwood Health Centre, Lichfield Road, Burntwood and 29-31 High
Street, Chasetown, Burntwood.
Our aim is to
deliver a high quality service which will benefit our patients. With a
large team working together we will maintain and improve the quality of care
with the sharing of expertise and skills, this will enable patients to have
more choice. We have a coordinated approach, developing our teams to support
patients with long term and complex conditions.
We value our
relationship with our patients and have an active Patient Participation Group
to help us deliver the best service possible.
Let us help patients
live a full and active life.
Teams
The following teams make up Darwin Medical
Practice
Clinical
staff including GPs and Partners
Clinical
support
Management
Business
support
Operations
support
Confidentiality:
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the performance of
the duties outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from
any source is to be regarded as strictly confidential.
Information relating to
patients, carers, colleagues, healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Health
& Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy, to include:
Using personal security
systems within the workplace according to practice guidelines.
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective use of
training to update knowledge and skills.
Using appropriate
infection control procedures and maintaining work areas in a tidy and safe way
and free from hazards.
Reporting potential
risks identified.
Equality
and Diversity:
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with practice procedures and policies, and current legislation.
Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner
which is welcoming to and of the individual, is non-judgemental and respects
their circumstances, feelings, priorities and rights.
Personal/Professional
Development:
The post-holder will participate in any
training programme implemented by the practice as part of this employment, such
training to include:
Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
Alert other team
members to issues of quality and risk.
Assess own performance
and take accountability for own actions, either directly or under supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively with
individuals in other agencies to meet patients needs.
Effectively manage own
time, workload and resources.
Communication:
The post-holder should recognise the importance
of effective communication within the team and will strive to:
Communicate effectively
with other team members.
Communicate effectively
with patients and carers.
Recognise peoples
needs for alternative methods of communication and respond accordingly.
Contribution
to the Implementation of Services:
The post-holder will:
Apply practice
policies, standards and guidance.
Discuss with other
members of the team how the policies, standards and guidelines will affect own
work.
Participate in audit
where appropriate.
Statement
Of Purpose
Job
Purpose
The Operations Team Co-ordinator is responsible for providing
day to day support to the Operations Manager assisting in the smooth running of
the Operations Support Teams (Reception and Administration teams).
They will be the point of contact for staff rotas, annual leave allocation and
training matters, and provide supervision of the day to day duties carried out
by the team, ensuring an excellent patient experience is delivered at all times.
Principal
Accountabilities
To assist the Operations Support Manager in
ensuring the operations support teams provide an effective and timely service
to the Practice and patients
To complete weekly staff rotas ensuring all
duties are adequately covered at all times
To allocate staff annual leave in line with the
Practice holiday policy and departmental agreements
To carry out new staff induction training, and
provide training updates to all staff to ensure new working practices are
implemented effectively
To support the Operations Support Manager in
booking staff training and distributing monthly training statistics to the
Practice managers and teams
To complete regular staff one to one meetings
and annual appraisals
Provision of supervision for the operations support teams, fostering a
supportive environment for the team
To ensure all working policies,
procedures, protocols and processes are
adhered to at all times
To carry out day to day administration tasks
The Practice is open from 8.00am until 6.30pm,
with regular extended hours surgeries.
It is expected that all staff will work on a rota basis, according to
the needs of the service.
The contents of this job description and person
specification will be reviewed on an annual basis in line with the Practice
training and development review policy.
