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Woodley Centre Surgery

Care Navigator

The closing date is 30 March 2026

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Job summary

Woodley Centre Surgery is seeking a motivated and compassionate Care Navigator to join our friendly and supportive primary care team.

The Care Navigator plays a key role in supporting patients to access the most appropriate care and services. Acting as the first point of contact for many patients, you will help guide individuals to the right healthcare professional or service, ensuring they receive timely and effective support.

This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to make a meaningful contribution to patient care in a primary care setting.

Main duties of the job

The successful candidate will:

  • Act as the first point of contact for patients contacting the surgery by phone, online, or in person.

  • Use care navigation techniques to direct patients to the most appropriate clinician or service.

  • Book, amend, and cancel appointments using the clinical system.

  • Support patients in accessing a wide range of services including GPs, nurses, pharmacists, and community services.

  • Triage incoming patient requests

  • Maintain accurate patient records in line with practice procedures.

  • Provide high levels of customer service and support to patients.

  • Work collaboratively with the wider practice team to ensure smooth patient flow and access to care.

  • Ensure confidentiality and data protection standards are maintained at all times.

About us

Woodley Centre Surgery is an NHS GP practice located in Woodley, near Reading in Berkshire. It provides primary medical care and community health services to patients living in Woodley, Winnersh, and surrounding areas.

Practice Profile

  • The surgery serves around 13,800 registered patients across its sites.

  • It operates from two locations:

    • Woodley Centre Surgery (main site)

    • Westfield Road Surgery (branch site in Winnersh).

  • The practice provides a full range of NHS primary care services, including GP consultations, nursing clinics, chronic disease management, vaccinations, and preventative healthcare

Details

Date posted

12 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0230-26-0001

Job locations

6 Headley Road

Woodley

Reading

RG5 4JA


Job description

Job responsibilities

The Care Navigator will act as the first point of contact for patients contacting the practice. The role involves assessing patient requests and directing them to the most appropriate clinician, service, or support available within the practice, local community services, or wider NHS system.

The postholder will support efficient patient access to services, ensure high standards of patient care, and contribute to the smooth operation of reception and administrative functions within the practice.

Job description

Job responsibilities

The Care Navigator will act as the first point of contact for patients contacting the practice. The role involves assessing patient requests and directing them to the most appropriate clinician, service, or support available within the practice, local community services, or wider NHS system.

The postholder will support efficient patient access to services, ensure high standards of patient care, and contribute to the smooth operation of reception and administrative functions within the practice.

Person Specification

Qualifications

Essential

  • Excellent communication and interpersonal skills.
  • Ability to work calmly in a fast-paced environment.
  • Strong organisational and administrative skills.
  • Good IT skills
  • Commitment to patient confidentiality and data protection.
  • Experience in a customer service or patient-facing role.

Desirable

  • Ability to use clinical systems (Emis)
  • Experience working in a GP practice or healthcare setting.
  • Knowledge of care navigation principles.
Person Specification

Qualifications

Essential

  • Excellent communication and interpersonal skills.
  • Ability to work calmly in a fast-paced environment.
  • Strong organisational and administrative skills.
  • Good IT skills
  • Commitment to patient confidentiality and data protection.
  • Experience in a customer service or patient-facing role.

Desirable

  • Ability to use clinical systems (Emis)
  • Experience working in a GP practice or healthcare setting.
  • Knowledge of care navigation principles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodley Centre Surgery

Address

6 Headley Road

Woodley

Reading

RG5 4JA


Employer's website

https://www.woodleycentresurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodley Centre Surgery

Address

6 Headley Road

Woodley

Reading

RG5 4JA


Employer's website

https://www.woodleycentresurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

James Cook

james.cook28@nhs.net

Details

Date posted

12 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0230-26-0001

Job locations

6 Headley Road

Woodley

Reading

RG5 4JA


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