Receptionist

Job description

Job responsibilities

Job Summary

The main purpose of the job is to provide a professional, comprehensive reception service to Patients using the Surgery. To ensure that reception is run in an efficient, courteous and friendly manner and to provide an appropriate, clean, tidy and welcoming reception environment. The position also requires that general administrative/I.T. support is provided to partners, clinicians, operations manager, practice manager and other staff members.

Main Duties and Responsibilities

1. Book appointments and ensure the appointment system runs efficiently including monitoring the flow of patients going into consulting and treatment rooms.

2. Make new and follow up appointments for patients, doctors, nurses and other members of the primary health care team on EMIS computer system as and when required.

3. Represent the practice in a professional and courteous manner.

4. Ensure confidentiality is kept at all times in line with the practice policy and The Caldicott Principles.

5. Explain practice arrangements and formal requirements to patients.

6. Respond to all queries and requests for assistance from patients and other visitors in a courteous and efficient manner.

7. Ensure correspondence, reports, results etc are scanned into correct patient records and filed.

8. Operate the telephone system and provide relevant information.

9. Use a workflow dashboard to manage, appropriately direct and action enquiries into the surgery via the practice website.

10. Use the various computer systems to communicate with colleagues and external organisations.

11. Carry out start and end of day procedures ensuring adequate handover of any outstanding work to colleagues

12. Actively take responsibility and participate in the development of the practice and to attend weekly clinical meetings.

13. Actively learn about the wider NHS, in particular the role of the surgery within the Lambeth CCG, Federation and NHS England.

14. Participate in personal development, training and monthly practice and regular team meetings with the Operations Manager.

15. To support patients with taking their health checks for example height, weight and blood pressure in the reception area.

16. Carry out other duties as requested by the Operations Manager, Practice Manager and Partners.

17. Assist in the closing and securing of the premises at the end of the clinic shift.

18. Use practice email and IT systems in accordance with practice policies and procedures.

19. Participation when requested, in the delivery and collection of items to and from other surgeries, CCG, Hospitals and Pharmacy or any other place on practice business.

General

1. To assist in the absence of colleagues as and when necessary.

1. To adhere to Brockwell Park Surgery policies regarding health and safety and to ensure the security of practice equipment and premises.

Please note:

This job description reflects the core activities of the role and as the post holder develops there will inevitably be changes in the emphasis of duties. It is expected that the post holder will recognise this and adopt a flexible approach to work and be willing to participate in training. If changes to the job become significant, the job description should be reviewed formally by the Partners, Practice Manager and the post holder.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Personal/Professional Development:

The post-holder will participate in training implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own training, development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working within a GP Practice

Desirable

• NHS Experience

Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Emis web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brockwell Park Surgery

Address

117 Norwood Road

London

SE24 9AE

Employer's website

https://www.brockwellparksurgery.com/ (Opens in a new tab)