Health and Wellbeing Coach

Job description

Job responsibilities

GENERAL

The post holder will:

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with PCN policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policy, ensuring that all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may be required from time to time.

Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views, and meeting regularly as a team.

Act as a champion for health coaching as a part of the PCNs personalised care offer for patients and organisations

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;

Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;

Contribute to the development of policies and plans relating to equality, diversity and health inequalities.

Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Key Tasks

A) Provide personalised support

1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.

2. Give people time to tell their stories and focus on what matters to the person.

3. Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.

4. Work from a strength-based approach focusing on a persons assets;

5. Use a structured framework/model approach to coach individuals across a series of sessions to: identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;

6. Work with the principles of self-management to actively support:

shared decision making with healthcare professionals.

effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support.

proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing;

proactive engagement with individually sourced activities and support

access to a care-coordinator and/or a personal health budget, where needed;

B) Referrals

Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health;

As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching;

Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.

Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services;

Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals;

Seek regular feedback about the quality of service and impact of health coaching on referral agencies;

Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

C) Gathering and Reporting Information

Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing.

Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;

Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;

Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

D) Supervision/ Professional development

Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures;

Have access to individual and group coaching supervision from a suitably qualified or experienced health coaching supervisor

Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

E) Personalised Care Institute (PCI)

The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence based training in personalised care in England.

Training for health and wellbeing coaches is accessed through PCI accredited or assured training providers.

On completion of training learners will be registered with the PCI institute and receive a completion certificate.

SPECIAL WORKING CONDITIONS

To be prepared to work flexibly, including evenings, bank holidays and weekends as required.

Person Specification

Qualifications

Essential

• Training in motivational coaching, behavioural change, and goal setting.
• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation.
• Be willing to attend training with a nonclinical Supported self-management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals

Desirable

• Health and Fitness qualification L3, Coaching Qualification(s) / Mentoring L3, Health and Social Care L3 Diploma or working towards this.
• Educated to GCSE or equivalent (GCSE Maths & English C or above).

Skills/Knowledge

Essential

• Knowledge of the Personalised care approach.
• Understanding of the determinants of health to include social, economic, and environmental factors.
• Knowledge of the needs of patients with long term conditions.
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, spreadsheets, emails, and internet.
• Ability to build and maintain relationships whilst maintaining appropriate professional boundaries.
• Excellent verbal communication skills with the ability to communicate effectively at all levels inc. patients and carers, specialist services, various health professionals, and colleagues.
• Listening skills displaying empathy.
• Resourceful and resilient self-starter with the ability to work on own initiative with minimum supervision.
• Ability to support and mentor staff and volunteers.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Understanding how to apply health coaching in group settings
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrable skills in supporting behaviour change.
• Skilled in active and reflective listening, building trust and rapport quickly.
• Good people management skills
• Ability to work with minimal supervision and act decisively and ask for help when needed

Desirable

• Knowledge of community development approaches.
• Knowledge of public health issues in the local area.
• Knowledge and experience of training volunteers.
• A good understanding of the evidence base and development of self - management in the UK
• Understanding of the importance and process of helping people with long -term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
• Excellent group and one -to -one facilitation skills including conflict resolution.

Experience

Essential

• Experience in establishing and running health promotion groups.
• Experience of using coaching approaches/frameworks and models or other helping strategies e.g., Motivational Interviewing
• An understanding of the biopsychosocial model of health and the social determinants of health

Desirable

• Experience of working directly in a community development context, adult health, and social care, learning support or public health/health improvement.
• Experience of supporting people, their families, and carers in a related role.
• Experience of supporting people with their mental health,
• Experience of data collection and using tools to measure the impact of services.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience of using GP clinical systems, such as Emis
• Experience in health and nutrition, alcohol/drugs intervention or smoking cessation training work with patients.
• Experience of service evaluation and development.
• Experience of working in a multidisciplinary team

Communication

Essential

• Excellent interpersonal and communication skills, able to influence and persuade others articulating a balanced view and able to constructively question information.
• Ability to negotiate effectively.
• Build effective relationships with a range of stakeholders which are based on openness, honesty trust and confidence

Personal Attributes and Abilities

Essential

• Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them.
• Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service.
• Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve
• Ability to work flexibly to meet PCN demands.
• Demonstrable commitment to professional and personal development.
• Committed to personal and team development and agencies.
• Committed to holistic person-centred care.
• Ability to work on own initiative and as part of a team.
• Ability to work within own limitations and refer to senior colleagues or GPs when appropriate.
• Ability to establish and maintain working relationships with relevant stakeholders and key staff.
• Excellent organisational and time management skills with
• the ability to cope with a busy working environment, with periods of interruption throughout the day.
• Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload.

Other

Essential

• Full UK driving license and use of own car to do home visits.
• Self-motivated, enthusiastic
• Adaptable, innovative, and forward looking.
• Trustworthy, reliable and shows steadiness in approach to work.
• Positive approach to work
• Open minded, treats colleagues and the general public with dignity and respect.
• Operates with integrity and openness.
• Compassionate and Caring
• Ability to listen, empathise with people and provide person centred support in a non-judgemental way.
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Ability to identify risk and assess/manage risk when working with individuals.
• Commitment to and focused on quality, promotes high standards in all they do.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Desirable

• Ability to work flexibly across shift patterns including evenings, weekends, and bank holidays across the five practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ryan Medical Centre

Address

St. Marys Road

Bamber Bridge

Preston

PR5 6JD

Employer's website

https://www.ryanmedicalcentre.nhs.uk (Opens in a new tab)