Job summary
An excellent opportunity has arisen within our reception team to support the smooth running of the practice.
You will be working within an established team, supporting the clinical staff and our patients on a daily basis.
We are looking for a hardworking, motivated and enthusiastic individual to join our friendly team.
Main duties of the job
We are currently looking to recruit a part-time Medical Receptionist to join our Practice. The successful candidate will be patient focussed, a good team player and flexible in their approach, working for a busy medical centre.
We are looking for part-time support between 8am and 6.30pm weekdays. Additional hours may be needed when other receptionists are on leave or when the practice needs require it.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. You will receive, assist and direct patients accessing the appropriate service or health care professional in a courteous, efficient and effective way. You will undertake a variety of administrative duties, and facilitate effective communication between patients, members of the primary health team and other associated healthcare agencies.
About us
Brynhyfryd Medical Centre is a GP Training Practice. We are
a purpose built health centre with community based services held at our
premises.
You will be working with a team of GP's, Physician
Associates, Pharmacists in addition to the administration support from other
practice staff.
The Practice aims to provide a high level of primary
healthcare to the local community, with the emphasis on the family and the
active use of giving good medical advice to our patients that will empower them
to both prevent illness and improve their standard of healthcare. It is our
intention to promote a healthier lifestyle and to work in partnership with
patients, families, community and service providers to involve them in decision
making and care provision.
Job description
Job responsibilities
Ensure an effective and
efficient reception service is provided.
Book in patients if they have
not used the Self Check in system onto the clinical system.
Deal with general enquiries,
explain procedures and make routine and follow-up appointments.
Communicate test results,
ensuring accuracy
Using your own judgment and
communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of all the clinics
that are operating now and in the future so that appropriate appointments can
be made.
Explain practice arrangements
and formal requirements to new patients and those seeking temporary cover and
ensure procedures are completed.
Manage a busy switchboard,
answering calls within 6 rings. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery. Be polite and helpful at all
times. If a patients behavior becomes
unacceptable refer the call to your line manager.
Ensure that you provide an
efficient, professional handover to the member of staff taking over from you
before you leave your duty.
Enter requests for home visits
onto the EMIS system ensuring careful recording of all relevant details.
Open and closing premises if
necessary, ensuring that the building is totally secured, internal lights are
off and alarm activated when leaving.
Follow locking up protocol.
Job description
Job responsibilities
Ensure an effective and
efficient reception service is provided.
Book in patients if they have
not used the Self Check in system onto the clinical system.
Deal with general enquiries,
explain procedures and make routine and follow-up appointments.
Communicate test results,
ensuring accuracy
Using your own judgment and
communication skills ensure that patients with no prior appointment but who
need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of all the clinics
that are operating now and in the future so that appropriate appointments can
be made.
Explain practice arrangements
and formal requirements to new patients and those seeking temporary cover and
ensure procedures are completed.
Manage a busy switchboard,
answering calls within 6 rings. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery. Be polite and helpful at all
times. If a patients behavior becomes
unacceptable refer the call to your line manager.
Ensure that you provide an
efficient, professional handover to the member of staff taking over from you
before you leave your duty.
Enter requests for home visits
onto the EMIS system ensuring careful recording of all relevant details.
Open and closing premises if
necessary, ensuring that the building is totally secured, internal lights are
off and alarm activated when leaving.
Follow locking up protocol.
Person Specification
Experience
Essential
- Previous receptionist experience or similar.
- Experience of working with the general public in a customer facing role.
- Experience of dealing with enquires.
Desirable
- Experience of working in the NHS/Pubic Sector.
Qualifications
Essential
- Good level of literacy and numeracy.
- Good general level of education.
Desirable
Knowledge
Essential
- Knowledge of Microsoft Office applications.
- Able to prioritise workload
Person Specification
Experience
Essential
- Previous receptionist experience or similar.
- Experience of working with the general public in a customer facing role.
- Experience of dealing with enquires.
Desirable
- Experience of working in the NHS/Pubic Sector.
Qualifications
Essential
- Good level of literacy and numeracy.
- Good general level of education.
Desirable
Knowledge
Essential
- Knowledge of Microsoft Office applications.
- Able to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
