Job responsibilities
MAIN PURPOSES
Job Summary:
To
process all relevant prescriptions as authorised by GPs, prescribing nurses and
external prescribers, where appropriate, in accordance with the principles of
good practice and following Practice Policies/Standard Operating Procedures
(SOPs)
To
support the development of the Practice within dispensary.
To
deliver a consistently high standard of professional customer service to all
patients both in person, via telephone and electronically.
Complete
all tasks assigned with a high level of accuracy
Work
in accordance with strict guidelines for Information Governance and maintain
strict Patient Confidentiality at all times
Job responsibilities:
To work
within the Dispensing Team at the Framlingham and Earl Soham surgery sites as
required
PRINCIPAL DUTIES AND RESPONSIBILITIES TO
INCLUDE:
Dispensing:
Ensure
an acceptable of level dispensing knowledge, through having achieved NVQ
(minimum level 2) Pharmacy Services Skills or an equivalent qualification.
Ensuring
that Drug Tariff knowledge is up-to-date by reading monthly amendments
Ensuring
that prescriptions are correctly issued, signed by the doctor and signed by the
patient, in line with Practice Policy and SOPs
Dispensing
drugs in accordance with Practice Policy and SOPs.
Dispensing
drugs to a high level of accuracy
Processing
repeat prescriptions, in accordance with Practice Policy and SOPs.
Dispensary Stock:
Receiving,
processing and ordering stock in accordance with Practice Policies and SOPs
Maintaining
adequate stocks of drugs/pharmaceuticals (based on stock control levels)
Storing
stock in accordance with Practice Policies and SOPs, completing the Fridge and
Room Temperature logs as necessary
Keeping
the dispensary shelves and workstations clean and tidy, and contributing to
stock checks and housekeeping, according to Practice Policies and SOPs.
Dealing
with Controlled Drugs ordering, stock control, storage and destruction, in line
with Practice Policies and SOPs
Communication:
Handling
telephone and general enquiries; referring urgent calls to appropriate Lead.
Liaising
with multi-disciplinary team members where necessary
Dealing
with all patient communication in a professional and polite manner
Being
aware of the reasons for dispensers explaining to patients how to use or take
their drugs, in addition to appropriate labelling.
Attending
Dispensary Team meetings and assisting with minute-taking
Administration:
Having
a thorough knowledge of, and assisting with, the maintenance of Practice
Protocols/SOPs for Dispensary staff duties
Being
responsible for security, including the opening and closing of dispensary and
secure storage of items such as money received and prescriptions
Endorsing
prescriptions at time of dispensing.
Assisting
with counting prescriptions for the end of month returns procedure
Recording
constructive comments and complaints in accordance with Practice Policy.
Recording
and reporting any Incident/Accidents/Near Misses in accordance with Practice
Policy (ensuring that all drug related incidents are recorded in the
Dispensary/Drug Incident reporting book).
PERSONAL RESPONSIBILIITES
Personal/Professional development:
Participating
in an annual individual performance review and taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning, and performance and demonstrating
skills and activities to others.
Ensuring
that all mandatory training is completed and up to date
*NOTES
This is not intended to be an exhaustive
list of responsibilities, and it is expected that you will participate in a
wide range of activities as and when required by the Practice Manager &
Partners.
Health & Safety:
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in the practice Health & Safety Policy, the
practice Health & Safety Manual, and the practice Infection Control policy
and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines.
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised.
Keeping
own work areas and general / patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role.
Undertaking
periodic infection control training.
Reporting
potential risks identified.
Equality and diversity:
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Confidentiality:
In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the
performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.