Go back
Framlingham Surgery

Care Navigator

The closing date is 24 April 2026

Apply for this job

Job summary

We are seeking aCare Navigatorto join our dedicated team in Framlingham. Nestled in the picturesque Suffolk countryside, Framlingham is a charming market town known for its historic castle, vibrant community, and excellent local amenities. With its rich history, Framlingham offers an ideal location for those seeking a great work-life balance. This role is key in supporting our clinical team and ensuring patients are signposted to the appropriate healthcare professional or service

Main duties of the job

As a Care Navigator, you will:

  • Be the first point of contact for patients, providing a friendly and professional service.
  • Signpost patients to the appropriate healthcare professional based on their needs.
  • Support administrative duties, including appointment scheduling, handling queries, and processing prescriptions.
  • Work collaboratively within a multidisciplinary team to ensure efficient patient care.
  • Maintain confidentiality and adhere to data protection policies.
  • Contribute to improving patient care and practice operations.

About us

Framlingham Medical Practice is a dispensing GP Practice caring for approximately 9,500 patients.

The practice team is a highly experienced and welcoming team consisting of:

3 GP partners, 3 Salaried GP's, 2 paramedics, an Advanced Nurse Practitioner, Advanced Paediatric Nurse Practitioner, an experienced Nurse team, Dispensary team who are supported by experienced administrators and care navigators.

Details

Date posted

13 March 2026

Pay scheme

Other

Salary

£12.58 an hour

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

A0206-26-0003

Job locations

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read/SNOMED CT code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Undertake all mandatory training and induction programmes

q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

r.Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read/SNOMED CT code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and noticeboards

o. Support all clinical staff with general tasks as requested

p. Undertake all mandatory training and induction programmes

q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

r.Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Person Specification

Qualifications

Essential

  • GCSE Maths and English (C or above) or equivalent.
  • Experience working with the public, preferably in a healthcare setting.
  • Excellent communication and IT skills, including proficiency in Microsoft Office.
  • A polite, professional, and empathetic manner.
  • Strong time-management and problem-solving skills.

Desirable

  • Customer service qualification (NVQ) or equivalent.
  • Knowledge of SystmOne software.
  • Care Navigator or Active Signposting training.

Experience

Essential

  • Experience working in primary care.
Person Specification

Qualifications

Essential

  • GCSE Maths and English (C or above) or equivalent.
  • Experience working with the public, preferably in a healthcare setting.
  • Excellent communication and IT skills, including proficiency in Microsoft Office.
  • A polite, professional, and empathetic manner.
  • Strong time-management and problem-solving skills.

Desirable

  • Customer service qualification (NVQ) or equivalent.
  • Knowledge of SystmOne software.
  • Care Navigator or Active Signposting training.

Experience

Essential

  • Experience working in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Framlingham Surgery

Address

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Employer's website

https://www.framlinghamsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Framlingham Surgery

Address

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Employer's website

https://www.framlinghamsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jane Horton

framlingham.medicalpractice@nhs.net

01728723627

Details

Date posted

13 March 2026

Pay scheme

Other

Salary

£12.58 an hour

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

A0206-26-0003

Job locations

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Supporting documents

Privacy notice

Framlingham Surgery's privacy notice (opens in a new tab)