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Administrator

Framlingham Surgery

Information:

This job is now closed

Job summary

Framlingham Medical Practice have an exciting opportunity for an administrator to join our busy administrative team. You will work in conjunction with our highly experienced clinical team to assist with the smooth delivery of excellent patient care.

The role is offered on a part-time basis for 25 hours per week over 4 days.

Main duties of the job

The Administration team is a small accomplished team who have clinical and non-clinical experience which allows for a supportive team environment.

The team works across the main and branch surgery. They work very closely with the clinical team to ensure

  • Long Term Conditions are annually monitored in a timely manner
  • Scanning and coding communication into patient records
  • Allocating workflow for review by the clinical team
  • Processing practice post and emails

About us

Framlingham Medical Practice is a rural dispensing practice with approximately 10,000 patients. We have our main site in Framlingham and a branch surgery in the village of Earl Soham.

Our practice team consists of:

  • 4 GP Partners
  • 1 salaried GP
  • 2 On the day practitioners (Paramedic, Advanced Nurse Practitioner)
  • 3 Practice nurses
  • 1 Nurse Associate
  • 1 Health Care Assistant
  • 1 Phlebotomist
  • A Dispensary Team
  • Excellent Reception and Administrative support teams.

Date posted

23 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0206-24-0001-Admin

Job locations

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Job description

Job responsibilities

ADMINISTRATION & COMMUNICATION

Administration duties

To have a thorough knowledge of all practice policies and procedures.

  • To work in accordance of written protocols
  • To assist with specified work streams, as directed by the Administration Team Lead, to include:

o Process post and electronic communications on the day they arrive

o Record management

o Maintain retinal screening website

o Waiting list for 24 hour ECGs and 24 hour B/Ps

o Long Term Condition Review recalls & QOF targets

o Identify pre-diabetic patients and signpost to Diabetes Prevention Programme

o Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries

o Code clinical correspondence on patient record

o Patient record summarising

o Maintain website and Facebook Page

Any other Administration duties required as advised by the Operations Manager

Telephone & Communication

  • Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
  • Make appointments for patients in accordance with practice protocols
  • Liaise with hospital and community staff

IT SKILLS

Computer

  • Daily monitoring and processing of all emails received in to the main surgery nhs.net email account
  • Ensure all Tasks and Notifications received via S1 are appropriately completed
  • Ensure that emails on NHS.net are regularly read and processed as required

Job description

Job responsibilities

ADMINISTRATION & COMMUNICATION

Administration duties

To have a thorough knowledge of all practice policies and procedures.

  • To work in accordance of written protocols
  • To assist with specified work streams, as directed by the Administration Team Lead, to include:

o Process post and electronic communications on the day they arrive

o Record management

o Maintain retinal screening website

o Waiting list for 24 hour ECGs and 24 hour B/Ps

o Long Term Condition Review recalls & QOF targets

o Identify pre-diabetic patients and signpost to Diabetes Prevention Programme

o Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries

o Code clinical correspondence on patient record

o Patient record summarising

o Maintain website and Facebook Page

Any other Administration duties required as advised by the Operations Manager

Telephone & Communication

  • Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
  • Make appointments for patients in accordance with practice protocols
  • Liaise with hospital and community staff

IT SKILLS

Computer

  • Daily monitoring and processing of all emails received in to the main surgery nhs.net email account
  • Ensure all Tasks and Notifications received via S1 are appropriately completed
  • Ensure that emails on NHS.net are regularly read and processed as required

Person Specification

Qualifications

Essential

  • GCSE Mathematics and English (C or grade 4 and above) or equivalent

Experience

Essential

  • Administration experience
  • Good communication skills
  • Strong IT skills

Desirable

  • Working in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSE Mathematics and English (C or grade 4 and above) or equivalent

Experience

Essential

  • Administration experience
  • Good communication skills
  • Strong IT skills

Desirable

  • Working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Framlingham Surgery

Address

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Employer's website

https://www.framlinghamsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Framlingham Surgery

Address

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


Employer's website

https://www.framlinghamsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Jane Horton

jane.horton3@nhs.net

01728723627

Date posted

23 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0206-24-0001-Admin

Job locations

Pembroke Road

Framlingham

Woodbridge

Suffolk

IP13 9HA


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