Job summary
An
opportunity has arisen for an accomplished and highly motivated practice manager
to join our established, respected, and progressive medical practice.
The
successful candidate will be highly motivated with excellent leadership,
management, and financial skills. Candidates must be conscientious, empathetic
and pragmatic, and have a sound knowledge of strategic business management,
finance, planning and HR.
You
should be adaptive and able to understand and respond to the diverse and
dynamic nature of the role, balancing the needs of the practice with ever
changing challenges of providing health care.
Working
alongside the Partners and supported by an excellent management and clinical
team, you will be responsible for the day-to-day smooth running of this
patient-centred practice. You will also have the vision, willingness and drive
to adapt and lead the practice forward.
You will be responsible for organisational leadership, service
improvement and delivery of key targets across all clinical and administrative
areas within the practice.
Previous
management experience, leadership skills, effective communication skills at all
levels and competence in office IT are essential. Whilst previous NHS
experience is welcome, we would be happy to consider and appreciate the
talents, transferrable skills and skill mix of candidates from further afield.
Main duties of the job
Job Purpose
To provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Lead sustainable change programmes and quality improvement. Represent the practice externally within the local health economy.
Main Duties and Responsibilities:
With the Partners, develop and agree the shared long term business objectives for the practice, taking due note of NHSE, ICB and Locality and PHE agendas.
- Plan and execute the practice achievement of these objectives via a Business Plan
- Ensure the practice can access the resource needed for achievement of its plans
- Measure performance achieved against these targets
- Establish and communicate the organisational values of the practice, engendering full staff buy-in
- Work alongside partners in PCN and Locality to improve patient services and outcomes
About us
St Heliers Medical
Practice is a progressive GMS practice that takes pride in the practice
reputation of providing safe, compassionate and personalised care to an
increasing list of approx 17700 patients. Our practice is committed to the
delivery of high quality care, is CQC rated as Good and has consistently high
Quality Outcomes Framework (QOF) achievement.
The practice has a comprehensive clinical team consistingof 7 GP Partners and 8 salaried GPs who are supported by a stable and committed
nursing team, alongside pharmacy, physio and mental health worker colleagues. In
addition, the practice has a strong management structure in place to support to
the practice manager and partners.
As a training practice
the partners are involved in the advanced training of GP registrars and also
the teaching of undergraduate medical students.
Whilst being patient
centric and clinically driven, the practice presents as a strongly democratic,
supported, happy and balanced team with good communication between the clinical
team, partners and administration teams. The practice is an equal opportunities
employer and provides a supportive and happy working environment for staff to
work within,
St Heliers Medical
Practice works collaboratively as part of Bournville & Northfield Primary
Care Network (PCN), one of our partners, Dr Barbara King, is the Clinical
Director of the PCN.
Job description
Job responsibilities
Manage and Improve Patient Services
With the Partners, plan, develop and implement procedures to:
- Enhance the provision of patient services
- Analyse and review service levels achieved
- Monitor patient satisfaction
- Support Clinical Governance through maintaining the policies and protocols system
- Represent the practice at external meetings where required.
Manage Practice Staff
- Develop practice resourcing plan, taking account of skill-mixing.
- Supervise Assistant Practice Manager/s
- Select, recruit and employ staff to meet practice resourcing plan
- Ensure staff recruited are compliant with practice required skills, training and health requirements
- Develop staff to their fullest potential to meet practice Business Plan
- Manage staff performance, including the practice appraisal system
- Encourage and support staff to meet their personal training plans
- Supervise training, welfare, discipline and grievance procedures where necessary
Compliance
- Review, monitor and ensure compliance with CQC requirements
- Manage the complaints system drawing on clinical support as needed
- Ensure effective policies and procedures are in place and are regularly reviewed and updated as needed
- Ensure systems are in place to meet legal obligations including, but not limited to, H&S, data protection, GDPR, DBS etc
- Ensure premises and staff insurances are maintained
- Ensure equipment is properly maintained
Financial Management
- Ensure that there is an accurate and timely book of accounts
- Monitor income and expenditure monthly, monitoring cash flow to meet the budget
- Deliver periodic reports, including budgets, to the Partners
- Manage payroll to ensure timely payment of staff and adherence to HMRC and NHS Pension scheme rules
- Ensure PPA and enhanced service claims are made efficiently and accurately
- Monitor joint income flows and its use by PCN
- Pursue additional income streams such as research and private procedures
- Liaise with practice accountant as needed
IT and Communications
- Ensure IT protocols, and data security are maintained, and that staff training is adequate.
- Ensure patient medical records are maintained and updated as needed and that staff training is suitable.
- Develop effective internal communication and reporting systems
- Participate in, chair and/or minute practice meetings
- Provide information externally where required by law, by contract or by agreement
- Ensure effective policies and procedures are in place and are regularly reviewed
Confidentiality
In the course of their duties, the Practice Manager will have access to confidential information relating to patients, their carers and relatives and colleagues within and outside the practice. They may also have access to information relating to the practice as a business. All such information from any source whatsoever will be treated as strictly confidential. Information relating to patients, their carers and relatives and colleagues within and outside the practice and in relation to the practice as a business will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected
Job description
Job responsibilities
Manage and Improve Patient Services
With the Partners, plan, develop and implement procedures to:
- Enhance the provision of patient services
- Analyse and review service levels achieved
- Monitor patient satisfaction
- Support Clinical Governance through maintaining the policies and protocols system
- Represent the practice at external meetings where required.
Manage Practice Staff
- Develop practice resourcing plan, taking account of skill-mixing.
- Supervise Assistant Practice Manager/s
- Select, recruit and employ staff to meet practice resourcing plan
- Ensure staff recruited are compliant with practice required skills, training and health requirements
- Develop staff to their fullest potential to meet practice Business Plan
- Manage staff performance, including the practice appraisal system
- Encourage and support staff to meet their personal training plans
- Supervise training, welfare, discipline and grievance procedures where necessary
Compliance
- Review, monitor and ensure compliance with CQC requirements
- Manage the complaints system drawing on clinical support as needed
- Ensure effective policies and procedures are in place and are regularly reviewed and updated as needed
- Ensure systems are in place to meet legal obligations including, but not limited to, H&S, data protection, GDPR, DBS etc
- Ensure premises and staff insurances are maintained
- Ensure equipment is properly maintained
Financial Management
- Ensure that there is an accurate and timely book of accounts
- Monitor income and expenditure monthly, monitoring cash flow to meet the budget
- Deliver periodic reports, including budgets, to the Partners
- Manage payroll to ensure timely payment of staff and adherence to HMRC and NHS Pension scheme rules
- Ensure PPA and enhanced service claims are made efficiently and accurately
- Monitor joint income flows and its use by PCN
- Pursue additional income streams such as research and private procedures
- Liaise with practice accountant as needed
IT and Communications
- Ensure IT protocols, and data security are maintained, and that staff training is adequate.
- Ensure patient medical records are maintained and updated as needed and that staff training is suitable.
- Develop effective internal communication and reporting systems
- Participate in, chair and/or minute practice meetings
- Provide information externally where required by law, by contract or by agreement
- Ensure effective policies and procedures are in place and are regularly reviewed
Confidentiality
In the course of their duties, the Practice Manager will have access to confidential information relating to patients, their carers and relatives and colleagues within and outside the practice. They may also have access to information relating to the practice as a business. All such information from any source whatsoever will be treated as strictly confidential. Information relating to patients, their carers and relatives and colleagues within and outside the practice and in relation to the practice as a business will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
