Job summary
Ash Grove Medical Centre are committed to providing excellent service to our patients. We are seeking a motivated and enthusiastic prescriptions administrator to join our team at Ash Grove Medical Centre, you will provide safe and efficient patient focused prescription service, ensuring the timely processing of repeat medication requests, effective communication with clinicians and patients and accurate management of pathology results and clinical documents.
The post is for 24 hours per week working Tuesday - Friday.
Flexibility is essential for this role and the successful candidate will be expected to cover their fair share of annual leave and sickness within the team.
Main duties of the job
Key responsibilities:
Process repeat prescription requests in accordance with practice policy and prescribing protocols.
Issue authorised repeat medications accurately and within agreed timescales.
Manage the daily workflow of pathology results
Process incoming clinical correspondence, letters and documents in a timely manner
Maintain accurate and up to date patient recprds ising the clinical syustme
About us
Ash Grove Medical Centre is CQC rated 'Good' across all five areas. We are a large GP Training practice with 13,000 patients based in Knottingley with a branch surgery in Eggborough
Ash Grove Medical Centre is led by four GP Partners working alongside the Practice Manager
Our clinical team is supported by Salaried GPs, Advanced Clinical Practitioners, Practice Nurses and Health Care Assistants
We have a large non clinical team of patient coordinators , administrative and prescription administators.
Job description
Job responsibilities
The prescription administrator will play a key role in supporting safe and effective patient care through the management of prescriptions, pathology results and clinical documentation. They will act as a central point of contact between patients and clinicians, ensuring high standards of accuracy, confidentiality and governance in line with NHS and CQC requirements
Key responsibilities:
- Process repeat prescription requests in accordance with practice policy and prescribing protocols
- Issue authorised repeat medications accurately and within agreed timescales
- Identify and appropriately action prescription requests that fall outside repeat prescribing parameters
- Liaise with GPs and other clinicians regarding prescription queries, medication changes and medication reviews
- Monitor and manage urgent prescription requests, escalating concerns appropriately
- Respond to patient enquires regarding prescriptions both face-to-face and via the telephone
- Communicate clearly, sensitively and professionally with patients regarding medication issues, delays or clinical queries.
- Act as a point of contact between patients, clinicians and community pharmacies
- Promote the appropriate use of online repeat dispensing and electronic prescribing where applicable
- Manage the daily workflow of pathology and investigation results
- Identify abnormal or urgent results and book in line with practice protocols
- Support follow up actions such as patient contact, recalls or further appointments instructed by clinicians
- Process incoming clinical correspondence, letters and documents in a timely manner
- Accurately code, scan and attach documents to patient electronic records
- Ensure all documentation is handled in line with confidentiality GDPR and data protection requirements
- Maintain accurate and up to date patient records using the clinical system
- Adhere to practice policies, NHS guidelines and CQC standards at all times
- Support audit activity related to prescribing, document management and results handling
- Contribute to the continuous improvement of prescribing, administrative and clinical support processes
Confidentiality:
Maintain strict confidentiality of patient, staff and business information at all times.
Comply with GDPR, Caldicott principles and practice confidential policies
Ensure information is only shared with authorised individuals in accordance with practice procedures
Health & Safety:
The post holder will assist in promoting and maintaining their own health, safety and security and that of others by:
- Complying with the Health & Safety Act 1974
- Following practice health and safety, infection control and fire safety policies
- Identifying risks in the workplace and reporting hazards promptly
- Maintaining clean, safe and tidy working and patient areas
- Undertaking mandatory infection control and health & safety training annually
Equality & Diversity:
- Support equality, diversity and human rights for patients, carers and colleagues
- Treat all individuals with dignity, respect and sensitivity
- Act in a non-judgemental and inclusive manner in line with legislation and practice policy
Personal & Professional Development:
- Participate in annual appraisals and performance reviews
- Take responsibility for own learning, development and performance
- Complete all mandatory training within required timescales
- Maintain evidence of training and development for HR records
Quality & Service Improvement:
- Maintain high standards of quality and patient safety
- Identify and report risks or concerns relating to quality or governance
- Reflect on own performance and contribute to team effectiveness
- Suggest improvements to enhance service delivery and patient experience
- Manage own time, workload and resources effectively
Communication:
- Communicate effectively with patients, carers, clinicians and colleagues
- Recognise and respond to patients needs for alternative communication methods
- Support clear, timely and professional internal and external communication
- Apply practice policies, standards and guidance consistently
- Participate in audits and service reviews where appropriate
- Work collaboratively with the wider multidisciplinary team and external agencies
Other information:
Overtime to cover annual leave and sickness is an essential part of the role and will be expected
Enrolment into the NHS Pension Scheme
Blue light card eligibility
Free staff car parking at both practice sites
Opportunities for professioanl development and trianng
Job description
Job responsibilities
The prescription administrator will play a key role in supporting safe and effective patient care through the management of prescriptions, pathology results and clinical documentation. They will act as a central point of contact between patients and clinicians, ensuring high standards of accuracy, confidentiality and governance in line with NHS and CQC requirements
Key responsibilities:
- Process repeat prescription requests in accordance with practice policy and prescribing protocols
- Issue authorised repeat medications accurately and within agreed timescales
- Identify and appropriately action prescription requests that fall outside repeat prescribing parameters
- Liaise with GPs and other clinicians regarding prescription queries, medication changes and medication reviews
- Monitor and manage urgent prescription requests, escalating concerns appropriately
- Respond to patient enquires regarding prescriptions both face-to-face and via the telephone
- Communicate clearly, sensitively and professionally with patients regarding medication issues, delays or clinical queries.
- Act as a point of contact between patients, clinicians and community pharmacies
- Promote the appropriate use of online repeat dispensing and electronic prescribing where applicable
- Manage the daily workflow of pathology and investigation results
- Identify abnormal or urgent results and book in line with practice protocols
- Support follow up actions such as patient contact, recalls or further appointments instructed by clinicians
- Process incoming clinical correspondence, letters and documents in a timely manner
- Accurately code, scan and attach documents to patient electronic records
- Ensure all documentation is handled in line with confidentiality GDPR and data protection requirements
- Maintain accurate and up to date patient records using the clinical system
- Adhere to practice policies, NHS guidelines and CQC standards at all times
- Support audit activity related to prescribing, document management and results handling
- Contribute to the continuous improvement of prescribing, administrative and clinical support processes
Confidentiality:
Maintain strict confidentiality of patient, staff and business information at all times.
Comply with GDPR, Caldicott principles and practice confidential policies
Ensure information is only shared with authorised individuals in accordance with practice procedures
Health & Safety:
The post holder will assist in promoting and maintaining their own health, safety and security and that of others by:
- Complying with the Health & Safety Act 1974
- Following practice health and safety, infection control and fire safety policies
- Identifying risks in the workplace and reporting hazards promptly
- Maintaining clean, safe and tidy working and patient areas
- Undertaking mandatory infection control and health & safety training annually
Equality & Diversity:
- Support equality, diversity and human rights for patients, carers and colleagues
- Treat all individuals with dignity, respect and sensitivity
- Act in a non-judgemental and inclusive manner in line with legislation and practice policy
Personal & Professional Development:
- Participate in annual appraisals and performance reviews
- Take responsibility for own learning, development and performance
- Complete all mandatory training within required timescales
- Maintain evidence of training and development for HR records
Quality & Service Improvement:
- Maintain high standards of quality and patient safety
- Identify and report risks or concerns relating to quality or governance
- Reflect on own performance and contribute to team effectiveness
- Suggest improvements to enhance service delivery and patient experience
- Manage own time, workload and resources effectively
Communication:
- Communicate effectively with patients, carers, clinicians and colleagues
- Recognise and respond to patients needs for alternative communication methods
- Support clear, timely and professional internal and external communication
- Apply practice policies, standards and guidance consistently
- Participate in audits and service reviews where appropriate
- Work collaboratively with the wider multidisciplinary team and external agencies
Other information:
Overtime to cover annual leave and sickness is an essential part of the role and will be expected
Enrolment into the NHS Pension Scheme
Blue light card eligibility
Free staff car parking at both practice sites
Opportunities for professioanl development and trianng
Person Specification
Qualifications
Essential
- GCSE grade 9-4 (A-C) in English and Maths
Desirable
- Business / administrative qualification
Knowledge and Skills
Essential
- Polite, confident, flexible and cooperative. excellent interpersonal, verbal and written communicate skills. Motivated and forward thinker
Desirable
- Ability to be self motivated
- Experience of SystmOne/ Ardens
Experience
Essential
- Experience of working in a team
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade 9-4 (A-C) in English and Maths
Desirable
- Business / administrative qualification
Knowledge and Skills
Essential
- Polite, confident, flexible and cooperative. excellent interpersonal, verbal and written communicate skills. Motivated and forward thinker
Desirable
- Ability to be self motivated
- Experience of SystmOne/ Ardens
Experience
Essential
- Experience of working in a team
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
