Job summary
This
position focuses on compliance across the practice, working to the practice
manager to ensure systems and processes meet regulatory requirements and
ensuring the surgery is a safe place to work, learn and provide healthcare.
The areas for support are
- Leading the compliance team
- Care Quality commission monitoring of all systems and reporting
- Complaints and feedback
- Data protection
- Information governance
- Premises inspections and ongoing maintenance
- Communication internally and externally
The post-holder will be
an integral part of the general practice team
Main duties of the job
- Provide leadership and
guidance to the compliance team, ensuring that they adhere to policy and
procedure at all times.
- Oversee the
administrative elements of QOF, liaising with GPs, nursing staff and
administrators.
- Support the Practice
Manger in reviewing, implementing and maintaining systems to ensure compliance
with CQC regulations and standards.
- Review and regularly
update job descriptions and person specifications, ensuring all staff are
legally and gainfully employed.
- Support recruitment to
ensure all pre-employment checks and DBS are undertaken within set period.
- Implement and embed an
effective staff appraisal process and undertake appraisals for those that they
line manage.
- Work with the
Operations Lead in the management of the clinical system, ensuring IT security
and IG compliance at all times and responding to and resolving all local IT
issues.
- Guide staff and develop
searches and audits on the clinical system. Maintain the audit programme
- Manage contracts for
and highlight issues with services, i.e., cleaning, gardening, window cleaning,
etc.
- Maintain
and actively manage the annual maintenance of medical devices
- Supporting
the management of the premises, including health and safety aspects such as
risk assessments and mandatory training.
- Support
the practice manager to ensure the practice is compliant with GDPR, IT security
and IG.
- Oversee the complaints
process, ensuring complaints are dealt with in a timely manner and, where
necessary, escalated to the next level.
About us
We are a close-knit team of 4
GP partners, 4 salaried GPs, 1 Advanced Practitioner, Pharmacist, as well as
experienced Practice nurses, HCAs, pharmacy technician and management and admin
team.
We are focussed on providing high quality, empathic patient care that is
sustainable for us all, as such our team is our priority, and we encourage a
healthy work-homelife balance. We love to laugh and have an active social committee, who organise team
wellbeing and social events throughout the year.
We
are based in modern premises, purpose built approximately 13 years ago, serving
a growing list size of approximately 10,100 patients, covering the town and
semi-rural environ of Newton Abbot, and are rated Good by the CQC.
Albany
Surgery is a member of the Newton West Primary Care Network, a thriving PCN
serving 35,000 patients. We work closely with Kingskerswell and Ipplepen and
Bovey Tracey and Chudleigh practice, the other practices within our PCN. This
collaborative approach is supported by a PCN support team, with a lead manager,
social prescribers and health and wellbeing coach working across the member
practices.
Job description
Job responsibilities
The following are the core responsibilities of
the Compliance Lead in delivering health services. There may be, on occasion, a
requirement to carry out other tasks. This will be dependent upon factors such
as workload and staffing levels:
- Support the Practice
Manager in the day-to-day operations of the practice, ensuring staff achieve
their primary responsibilities.
- Provide leadership and
guidance to the compliance team, ensuring that they adhere to policy and
procedure at all times.
- Oversee the
administrative elements of QOF, liaising with GPs, nursing staff and
administrators.
- Support the Practice
Manger in reviewing, implementing and maintaining systems to ensure compliance
with CQC regulations and standards.
- Review and regularly
update job descriptions and person specifications, ensuring all staff are
legally and gainfully employed.
- Support recruitment to
ensure all pre-employment checks and DBS are undertaken within set period.
- Implement and embed an
effective staff appraisal process and undertake appraisals for those that they
line manage.
- Work with the
Operations Lead in the management of the clinical system, ensuring IT security
and IG compliance at all times and responding to and resolving all local IT
issues.
- Support the management
team with actively encourage and promoting the use of patient online services.
- Guide staff and develop
searches and audits on the clinical system. Maintain the audit programme.
- Assist with the review
and update of clinical templates, ensuring they relate to current practice.
- Manage contracts for
and highlight issues with services, i.e., cleaning, gardening, window cleaning,
etc.
- Maintain
and actively manage the annual maintenance of medical devices.
- Supporting
the management of the premises, including health and safety aspects such as
risk assessments and mandatory training
- Support
the practice manager to ensure the practice is compliant with GDPR, IT security
and IG.
- Guide the team to reach
QOF targets (supported by the nursing and administrative leads)
- Ensure the staff
implement the practice-wide approach to the management of all patient services
matters.
- Identify and deliver
team training where required.
- Support the management
team in the compilation of practice reports and the practice development plan.
- Oversee the complaints
process, ensuring complaints are dealt with in a timely manner and, where
necessary, escalated to the next level.
- Ensure all staff are
aware of the management of the premises, including health and safety aspects
and undertake risk assessments and mandatory training as required.
- Be
an integral part of the general practice team.
- Be
aware of duties and responsibilities regarding current legislation and adhere
to practice policies and procedures on Safeguarding Adults and Safeguarding
Children
- Support
in the delivery of enhanced services and other service requirements
- Undertake all mandatory
training and induction programmes.
- Act
as a leader in support of the spectrum of clinical governance.
- Maintain a clean, tidy,
effective working area at all times.
- Attend a formal
appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
In addition to the primary responsibilities,
the Compliance Lead has the following wider responsibilities:
- Work collaboratively
and support where the service dictates the Assistant Practice Manager and
Operations Lead
- Update and act as the
focal point for the practice website and social media sites.
- Monitor and disseminate
information on safety alerts and other pertinent information.
- Support the overall
practice clinical governance framework, submitting reports for OQF, enhanced
services and other reporting requirements.
- Brief clinicians on
performance levels, advising actions to ensure high achievement across all QOF
areas.
- Attend and actively
participate in practice management meetings.
- Assist the Practice
Manager with the management of the Patient Participation Group
- Attend any external
meetings pertinent to this role.
- Support and
participate in shared learning
Job description
Job responsibilities
The following are the core responsibilities of
the Compliance Lead in delivering health services. There may be, on occasion, a
requirement to carry out other tasks. This will be dependent upon factors such
as workload and staffing levels:
- Support the Practice
Manager in the day-to-day operations of the practice, ensuring staff achieve
their primary responsibilities.
- Provide leadership and
guidance to the compliance team, ensuring that they adhere to policy and
procedure at all times.
- Oversee the
administrative elements of QOF, liaising with GPs, nursing staff and
administrators.
- Support the Practice
Manger in reviewing, implementing and maintaining systems to ensure compliance
with CQC regulations and standards.
- Review and regularly
update job descriptions and person specifications, ensuring all staff are
legally and gainfully employed.
- Support recruitment to
ensure all pre-employment checks and DBS are undertaken within set period.
- Implement and embed an
effective staff appraisal process and undertake appraisals for those that they
line manage.
- Work with the
Operations Lead in the management of the clinical system, ensuring IT security
and IG compliance at all times and responding to and resolving all local IT
issues.
- Support the management
team with actively encourage and promoting the use of patient online services.
- Guide staff and develop
searches and audits on the clinical system. Maintain the audit programme.
- Assist with the review
and update of clinical templates, ensuring they relate to current practice.
- Manage contracts for
and highlight issues with services, i.e., cleaning, gardening, window cleaning,
etc.
- Maintain
and actively manage the annual maintenance of medical devices.
- Supporting
the management of the premises, including health and safety aspects such as
risk assessments and mandatory training
- Support
the practice manager to ensure the practice is compliant with GDPR, IT security
and IG.
- Guide the team to reach
QOF targets (supported by the nursing and administrative leads)
- Ensure the staff
implement the practice-wide approach to the management of all patient services
matters.
- Identify and deliver
team training where required.
- Support the management
team in the compilation of practice reports and the practice development plan.
- Oversee the complaints
process, ensuring complaints are dealt with in a timely manner and, where
necessary, escalated to the next level.
- Ensure all staff are
aware of the management of the premises, including health and safety aspects
and undertake risk assessments and mandatory training as required.
- Be
an integral part of the general practice team.
- Be
aware of duties and responsibilities regarding current legislation and adhere
to practice policies and procedures on Safeguarding Adults and Safeguarding
Children
- Support
in the delivery of enhanced services and other service requirements
- Undertake all mandatory
training and induction programmes.
- Act
as a leader in support of the spectrum of clinical governance.
- Maintain a clean, tidy,
effective working area at all times.
- Attend a formal
appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
In addition to the primary responsibilities,
the Compliance Lead has the following wider responsibilities:
- Work collaboratively
and support where the service dictates the Assistant Practice Manager and
Operations Lead
- Update and act as the
focal point for the practice website and social media sites.
- Monitor and disseminate
information on safety alerts and other pertinent information.
- Support the overall
practice clinical governance framework, submitting reports for OQF, enhanced
services and other reporting requirements.
- Brief clinicians on
performance levels, advising actions to ensure high achievement across all QOF
areas.
- Attend and actively
participate in practice management meetings.
- Assist the Practice
Manager with the management of the Patient Participation Group
- Attend any external
meetings pertinent to this role.
- Support and
participate in shared learning
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
