Patient Care Administrator

Job summary

Candidates MUST be available for Interview on the mornings of Tuesday 1st July and Wednesday 2nd July 2025.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the Patient Care Coordinator.There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Assist with ongoing updates and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments, queries and prescriptions.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on the practice clinical system, SystmOne
• Photocopy documentation as required
• Assist with the process of data entry for new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice board
• Support all clinical staff with general tasks as requested
• Action incoming emails and correspondence as necessary

About us

Albany Surgery is set in the centre of Newton Abbot, in modern premises built approximately 10 years ago. We have a growing list size of approximately 10,300. We are members of Newton West Primary Care Network and work collaboratively within our PCN. The PCN support team has a lead manager working across the member practices, supported by a team of social prescribers, health and wellbeing coaches.

We are a multi skilled team consisting of: 4 GP partners, 3 salaried GPs, 1 retained Doctor, 2 Advanced Nurse Practitioners and a Paramedic training to become an Advanced Practitioner, 2 practice nurses, 2 health care assistants, phlebotomist, a social care prescriber and reception and admin team.

We operate an urgent care team, who work closely with our receptionists, paramedic and pharmacists. Education and learning is at the heart of the practice and we train GP registrars, provide medical student placements and teaching throughout the year, as well as mentoring our own staff in their ongoing development. We also participate in medical research.

With the significant challenges that everyone in healthcare is facing, we strive to hold close to our ethos, that people are our future, and aim to empower and motivate our team in a supportive environment, to deliver quality patient care and continuously learn and grow as clinicians and individuals. We are a young dynamic, family orientated team, with an active social committee, wellbeing events and supportive executive team.

Employer details

Employer name

Albany Surgery

Address

Scott Close

Newton Abbot

Devon

TQ12 1GJ

Employer's website

https://www.albanysurgery.co.uk (Opens in a new tab)

---

Employer details

Employer name

Albany Surgery

Address

Scott Close

Newton Abbot

Devon

TQ12 1GJ

Employer's website

https://www.albanysurgery.co.uk (Opens in a new tab)

---