Practice Manager

Job description

Job responsibilities

JOB TITLE: Practice Manager

Hours: FULL TIME

Main responsibilities:

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Functional management of all clinical and administrative staff

To manage reception and doctors rota

To manage and prioritize own workload

Managing contracts for services i.e. cleaning, gardening, window cleaning etc.

Leading change and continuous improvement initiatives

Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

Ensuring compliance with legislation and dealing with disciplinary issues accordingly

The management of the premises, including health and safety aspects such as risk assessments and mandatory training

Human Resources

Managing the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork

Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

Organise staff training on all aspects of general practice as required

Authorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rota

Provide support to all staff, effectively addressing their queries, problems and requests, both formal and informal

Overseeing staff workload on a daily basis, organising and allocating work as required.

Ensure staff awareness of confidentiality including Data protection and Caldicott guardian

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Administration and Operation

Ensure policies and procedures are followed and that all administrative systems are in place and running smoothly

Ensuring that the building complies with all Health & Safety aspects of legislation and best practice

IT Systems

Overseeing IT implementation and use providing any relevant training

Ensure System Security and Data protection procedures are adhered to

Liaise with IT support department to resolve other hardware and software issues

Practice Finance

Manage practice budgets and minimize expenditure without impacting on quality.

Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion

Liaising with the ICB regarding queries with payments relating to the contract

Collating invoices ready for payment

Other dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the Partners

Managing seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm system

Coordinating the practice diary, ensuring meetings are scheduled appropriately

Liaising at external meetings as required

Marketing the practice appropriately

Managing the Patient Participation Group

Maintaining the practice and NHS choices websites

Contribution to the Implementation of Services:

The post-holder will

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit and meetings where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Business Management or Health management qualification at degree level

Experience

Essential

• Proven management experience in General Practice.
• Strong leadership skills.
• Good organisational skills.
• The ability to work under pressure.
• Proficiency in using computer software packages.
• Experience of HR processes including appraisals, staff development and disciplinary procedures

Desirable

• Experience of working with Systmone clinical software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Knightsbridge Medical Centre

Address

Pavilion Road

London

SW1X 0ET

Employer's website

https://www.knightsbridgemedicalcentre.org.uk (Opens in a new tab)