Patient Services & Facilities

Job description

Job responsibilities

To monitor and arrange training and induction of staff, coupled with adherence to practice policies and procedures. This would include Information Governance training and in time a full understanding of current GDPR legislation with an organised monitoring of performance and daily observation of applied IG procedures.

As a Training Practice, to prepare the arrival of GP Registrars, liaising with the local Deanery whilst supporting GP trainers as needed.

To manage HR aspects of clinical and administrative staff, ensuring all prescribed criteria is in place. Each staff members file to be in a rigid and common format with every aspect of HR elements to be registered accordingly, to include the acquiring of all supporting paperwork. This coupled with an on-going update of a Central Source of HR Policies for staff understanding and agreement.

To produce and monitor all employment contracts, with the application of DBS Clearances with obvious supporting documentation.

To manage an induction programme for all new staff, to include administrative and clinical, as well as locums.

Managing and overseeing Annual/Study leave requests in line with needs of the practice in day to day cover to ensure the minimum of disruption. Closely monitoring Staff Sickness and accompanying formalities.

To monitor all and sundry elements of CQC requirements to maintain a rigorous control and adherence to regulations.

To work closely with the Practice Manager to provide and enhance management resources for the use of attaining ambitions towards excellence in the day to day running of the Practice.

Managing all aspects of Health & Safety and Fire Regulations upon high standards of a working environment which supports clinicians and administrative staff ensuring agreed safety procedures are carried out to maintain a safe environment for staff and visitors.

Working in tune with the Reception Supervisor; the Deputy Practice Manager will exercise responsibility for the creation and on-going establishment of Clinical Rotas, importantly maintaining a daily and suitable coverage of the appointment system in close relation to available clinical resources, filling voids where necessary against the background availability of locums to be sourced and employed.

Monitoring, managing, training and vitally motivating the administrative team ensuring good communications and a team spirit, extending to the clinical staff to which they support. With flexibility to cover when administrative absences occur.

This role will require some IT expertise. Although supported by the CCG IT Dept., immediate solutions to IT problems will be demanded. Importantly ensuring that IT hardware is well maintained, communicating with the IT Department to request Practice needs. Smart card requests with accompanying and documentation to support an application for issue.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Good organisational skills.
• Well-developed interpersonal skills.
• Ability to work on own initiative and as a member of a team
• Innovative with the ability to produce approaches to new problems that may arise.
• High attention to detail and works with high degree of accuracy
• Maintains high level of confidentiality at all times
• Self-motivated, enthusiastic, articulate and diplomatic.

Desirable

• Vocational / professional, health related or management qualification
• Leadership and Management Qualification

Experience

Essential

• Experience of team leading and performance management
• Experience of work force planning
• Experience of effective multi-tasking
• Experience of learning and teaching new skills
• Experience in a GP Practice in similar role
• Experience with SystemOne
• Excellent communications skills both oral and written.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Knightsbridge Medical Centre

Address

Pavilion Road

London

SW1X 0ET

Employer's website

https://www.knightsbridgemedicalcentre.org.uk (Opens in a new tab)