Job responsibilities
JOB DESCRIPTION
POST: Receptionist
ACCOUNTABLE TO: Practice Manager/Assistant Practice Manager/ Reception
Supervisor
JOB SUMMARY
The
practice has its main surgery at High Street, Rawmarsh, with a branch site at
Thorpe Hesley Health Centre. Thorpe Hesley Health Centre is a NHS Properties
owned building, and they have staff based within the Health Centre.
The
post holder should be able to work under pressure, always maintain
confidentiality, be courteous and patient and enjoy working with and for
patients.
PRINCIPAL RESPONSIBILITIES
Opening of surgery, Reception, and all other
rooms needed.
Running of all aspects of the practice's
reception function.
Answering general enquiries, explaining
surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
Issuing repeat prescriptions, which have been
recorded on the relevant patients computer screen & dealing with any
queries relating to prescriptions. Updating patients records
Distributing patient's records to Doctors and
Nurses as required.
Receiving and updating requests for home
visits.
Tagging and sorting the medical records.
Processing changes of names and address via
computer and changing on the front of patients medical records.
Register new and temporary patients onto the
computer system.
Liaise with all Health Service Bodies and other outside agencies.
Setting telephone system for normal/out of hours use.
Sort letters out for scanning, after they have been checked by the Doctors.
Scanning and filing away hospital/medical letters into the patients notes
following any entry made on to the computer system.
Arranging
post natal appointments and sending out letters.
Action and complete tasks as requested by GPs/Nurses etc.
Check all relevant sections of workflow manager have been completed on a daily
basis.
Care Navigation to signpost patients to receive the best care.
Accompanying Doctors when chaperone is required.
Check that labelling is correct on forms and specimen bottles for sending to
the labs.
To
undertake personal responsibility in respect of security, fire and Health and
Safety.
Closing up the building and setting the alarm for security.
To
cover for any other receptionist on annual/sick leave.To
undertake duties as may be determined from time to time, commensurate with the
range of activities described above.