Job responsibilities
Job TitlePractice Manager
Accountable ToThe Partners
SalaryDependant on Experience
Hours Per Week25-30 hours
Job Summary
The Practice Manager is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, its people and its governance. The PM will be responsible for developing strategy plans with the partners and for relevant action plans for people, finance and partnership working. We believe that the role is pivotal in delivering the services of the future to our community.
This post will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the plans made, and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. It is appropriate for the post holder to manage external contracts for service delivery.
The primary and secondary responsibilities for this role are detailed below.
Primary Responsibilities
The following are the core responsibilities of the Practice Manager which may develop over time. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The PM is responsible for:
Organisational
Guiding the Assistant PM daily to ensure the smooth operations of the practice, ensuring staff achieve their primary responsibilities
Leading change and continuous improvement initiatives
Coordinating the reviewing the updating of all practice policies and procedures with the Assistant Practice Manager.
Developing, implementing and embedding an efficient business resilience plan (BRP)
- . Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
- Ensuring the practice maintains and complies with CQC regulation and registration
- Managing internal practice meetings
- Liaising with the PCN regarding funding, ARR Roles, and Patient Participation Meetings
- Overseeing complaints effectively, delegating complaint investigations where appropriate to the Assistant Practice Manager.
- Efficiently manage projects as required to deliver new systems, service delivery and procedures to time and within agreed budgets.
Practice Development
- Strategic leadership and practice representation within the Primary Care Network and with local stakeholder organisations.
- Identify sources of new funding for projects, research and / or new ways of working.
- Write bids for new funding opportunities and / or working with other partner organisations
- Identify opportunities to grow the patient numbers in an effective way, leading to efficiencies and income generation
Human Resource & Team Management
- Management of clinical staff with the help of the partners and helping the Assistant Practice Manager with all administrative staff.
- Direct line management of the following staff Assistant Practice Manager, Practice Administrator/Care Co-Ordinator, and Reception Manager.
- Identify and maintain the HR and workforce strategy, with the Assistant Practice Manager for the practice in line with the overall practice strategy
- Ensure appropriate and effective recruitment and retention is developed and maintained, to deliver the right skill mix across the practice as needs change and develop.
Develop team leaders and managers within the practice to ensure they appropriately manage their teams with support
Ensuring compliance with legislation and overseeing disciplinary issues accordingly
Assurance that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Financial
Overseeing the financial elements of the practice, to ensure practice financial balance and resilience including budgeting, income generation, utilisation of PCN income streams etc. in conjunction with the partners
Maintain relationship with accountancy provider
Managing contracts for service effectively in line with strategic planning priorities
Premises and Equipment
Liaising and overseeing the management of the premises, including health and safety aspects such as risk assessments and mandatory training with the Assistant Practice Manager. Planning future use for the premises.
Oversight and planning for all practice IT systems, delegating staff to act as administrators.
Ensuring compliance with IT security and IG
Coordinating of all projects within the practice
Secondary Responsibilities
In addition to the primary responsibilities, the Practice Manager may be requested to:
Deputise for the partners at internal and external meetings
Act as the primary point of contact for Primary Care England, SYICB, community services, suppliers and other external stakeholders
A full Job description can be obtained by contact Julie Gordon on 01709 522022