Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

POST: Receptionist

ACCOUNTABLE TO: Practice Manager, Assistant Practice Manager, Reception Supervisor

The practice has its main surgery at High Street, Rawmarsh, with a branch site at Thorpe Hesley Health Centre. Thorpe Hesley Health Centre is a NHS Properties owned building and they have staff based within the Health Centre.

The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and patient and enjoy working with and for patients.

• Opening of surgery, Reception, and all other rooms needed.

• Running of all aspects of the practice's reception function.

• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
• Issuing repeat prescriptions, which have been recorded on the relevant patients computer screen & dealing with any queries relating to prescriptions. Updating patients records.
• Distributing patient's records to Doctors and Nurses as required.
• Receiving and updating requests for home visits.
• Tagging and sorting the medical records.
• Processing changes of names and address via computer and changing on the front of patients medical records.
• Register new and temporary patients onto the computer system.
• Liaise with all Health Service Bodies and other outside agencies.
• Setting telephone system for normal/out of hours use.
• Sort letters out for scanning, after they have been checked by the Doctors.
• Scanning and filing away hospital/medical letters into the patients notes following any entry made on to the computer system.
• Coding of hospital/medical letters onto the computer system.

• Arranging post natal appointments and sending out letters.
• Action and complete tasks as requested by GPs/Nurses etc.
• Check all relevant sections of workflow manager have been completed on a daily basis.
• Care Navigation to signpost patients to receive the best care.
• Filing away prescriptions.
• Accompanying Doctors when chaperone is required.
• Check that labelling is correct on forms and specimen bottles for sending to the labs.
• To undertake personal responsibility in respect of security, fire and Health and Safety.
• Closing up the building and setting the alarm for security.
• To cover for any other receptionist on annual/sick leave.
• To undertake duties as may be determined from time to time, commensurate with the range of activities described above.

Person Specification

Qualifications

Essential

• GCSE grades A-C in English and Maths

Desirable

• Knowledge of System 1 computer system
• Customer Service

Experience

Essential

• Computer Skills
• Working as a Team

Desirable

• Experience of working in primary care
• Experience of working in a reception area
• Knowledge of System 1 computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

High Street Surgery

Address

High Street

Rawmarsh

Rotherham

South Yorkshire

S62 6LW

Employer's website

https://www.highstsurgery.co.uk/ (Opens in a new tab)