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Thorne Moor Medical Practice

Receptionist/Care Navigator

Information:

This job is now closed

Job summary

Would you like to help make a difference to patient care?

Would you like to become part of our expanding practice?

Would you consider yourself to be compassionate, an excellent communicator, with good keyboard skills?

Main duties of the job

We are looking for an enthusiastic receptionist/care navigator to join our busy, friendly and well-organised practice. Hours - Monday to Friday between the hours of 7.45am & 6.00pm, with the occasional Saturday morning as per rota. Additional cover for holidays and sickness is essential. You will need to be flexible, responding to varying demands and changing circumstances as the practice develops. The ideal candidate would need to have excellent communication and keyboard skills and must be a team player. Experience would be an advantage although full training will be given.

About us

Working out of two purpose-built surgeries, we have very modern and well-equipped rooms. Our receptionist are the welcoming face of the practice and an essential part of the team. We are a very tight knit group, and all the staff are key team members and are very well looked after both on a personal and business level, even supplied with regular cups of tea and coffee plus the occasional slice of cake!

Details

Date posted

05 March 2024

Pay scheme

Other

Salary

£11.15 an hour Starting rate - reviewed on completion of probation

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

A0166-24-0001

Job locations

Fieldside

Thorne

Doncaster

South Yorkshire

DN8 4BQ


Thorne Moor Medical Practice

Marshland Road

Moorends

Doncaster

South Yorkshire

DN8 4SB


Job description

Job responsibilities

Duties and Responsibilities:

  • Making appointments/Care Navigation by telephone and face to face
  • Greet and direct patients and visitors
  • Deal with general enquiries
  • Taking requests for prescriptions
  • Handing out prescriptions
  • Respond to requests for test results, in line with practice protocol
  • Home visit requests
  • Contacting other providers
  • Register new patients and temporary residents
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of the clinical team during surgery
  • Collect payments from patients for non-NHS services
  • Input and extract information from Practice computer system
  • Observe health and safety guidelines at all times
  • Any other reasonable duties as necessary

Job description

Job responsibilities

Duties and Responsibilities:

  • Making appointments/Care Navigation by telephone and face to face
  • Greet and direct patients and visitors
  • Deal with general enquiries
  • Taking requests for prescriptions
  • Handing out prescriptions
  • Respond to requests for test results, in line with practice protocol
  • Home visit requests
  • Contacting other providers
  • Register new patients and temporary residents
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of the clinical team during surgery
  • Collect payments from patients for non-NHS services
  • Input and extract information from Practice computer system
  • Observe health and safety guidelines at all times
  • Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • Educated to GSCE level or Equivalent (English & Maths)
  • Sound written and verbal communication skills
  • Excellent computer skills (Microsoft Office Package)
  • Proven ability to work effectively in a team environment

Desirable

  • Previous experience in a reception/customer service role
Person Specification

Qualifications

Essential

  • Educated to GSCE level or Equivalent (English & Maths)
  • Sound written and verbal communication skills
  • Excellent computer skills (Microsoft Office Package)
  • Proven ability to work effectively in a team environment

Desirable

  • Previous experience in a reception/customer service role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thorne Moor Medical Practice

Address

Fieldside

Thorne

Doncaster

South Yorkshire

DN8 4BQ


Employer's website

http://www.thornemoormedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Thorne Moor Medical Practice

Address

Fieldside

Thorne

Doncaster

South Yorkshire

DN8 4BQ


Employer's website

http://www.thornemoormedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Fleur Firth

fleur.firth@nhs.net

01405631271

Details

Date posted

05 March 2024

Pay scheme

Other

Salary

£11.15 an hour Starting rate - reviewed on completion of probation

Contract

Permanent

Working pattern

Full-time, Part-time, Compressed hours

Reference number

A0166-24-0001

Job locations

Fieldside

Thorne

Doncaster

South Yorkshire

DN8 4BQ


Thorne Moor Medical Practice

Marshland Road

Moorends

Doncaster

South Yorkshire

DN8 4SB


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