Data Quality Lead

Job description

Job responsibilities

To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.

Data Quality and Maintenance

• Regularly review and update patient records to ensure data accuracy and completeness.
• Identify and correct data entry errors, duplicates, and missing information.
• Work with clinical and administrative teams to maintain coding accuracy using Read Codes and SNOMED.
• Ensure data is recorded in line with NHS, CQC, and Information Governance standards.

Performance and Reporting

• Support the preparation and submission of data for Quality and Outcomes Framework (QOF), IIF, Enhanced Services, and other clinical audits.
• Generate and analyse reports from the clinical system (e.g. EMIS, SystmOne) to support performance monitoring.
• Work with clinicians to identify trends, gaps, and opportunities to improve data capture.
• Participate in audits and contribute to improvement plans.

Clinical System Support

• Assist staff in correct data entry processes and the use of templates and recall systems.
• Maintain disease registers and ensure accurate exception coding.
• Support recall and screening programmes (e.g. cervical cytology, immunisations, long-term condition reviews).

Communication and Collaboration

• Work closely with GPs, nurses, administrative, and IT staff to improve data quality processes.
• Liaise with the Primary Care Network (PCN), ICB, and other external bodies where required.
• Support staff training and awareness on good data quality practices.

Shared responsibilities with Senior Patient Services Advisor

• Undertake daily housekeeping on SYS1- eg- checking task groups such as 2WWs, checking inboxes of staff on AL.
• Monitoring our E-consultation inbox and NHS Mail inbox.
• Training and supporting other members of the Patient Services Team
• Attend Practice meetings and contribute to Admin meetings
• Opening and managing incoming mail
• Managing our online consultation inbox
• Managing our NHS Mailbox
• General day to day administrative duties
• Covering Reception & Telephones when required
• To report any concerns/backlogs to management and to have oversight of the general workload. Including, co-ordinating rotas to cover shared daily workloads such as Portal, Pathlinks, Emails and post.
• To be the first point of contact in Patient Services (Admin) for colleagues and to try and resolve issues when required.
• To contribute to the training of other Patient Services Advisors.
• To work with others in the same role to ensure this support is present within the team- there may be set areas of focus.
• To work alongside the Assistant Practice Manager to help drive the team forward, focussing on implementation of new systems and improving efficiencies where issues/ possible improvements are identified.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE Grade A to C (9-4) in English and Maths

Desirable

• Medical Terminology

Experience

Essential

• Previous experience in Administrative Role and using computers

Desirable

• Experience in the following area's;
• Primary Care
• Medical Terminology
• Referral Pathways
• ERS- Choose and Book system
• Clinical Coding
• Systm1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Boulevard and Horne Street Practice

Address

Savile Park Road

Halifax

HX1 2ES

Employer's website

https://www.boulevardpractice.co.uk (Opens in a new tab)