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Medicentre

Receptionist

The closing date is 07 November 2025

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Job summary

We are seeking an enthusiastic individual to join our reception team to provide high quality patient-focused administrative and reception support. The ideal candidate will manage patient contact and assist with clinical and admin workflows, working alongside a well-established team to provide excellent customer service. The hours are 25-30 hrs per week. We may close this advert early if we receive suitable candidates.

Main duties of the job

  • Patient Contact and Communication

  • Answer and triage phone calls, emails, and online requests.

  • Direct patients to the most appropriate service or clinician.
  • Provide clear, professional information to patients on services and appointments.
  • Administration
  • Process registrations, leavers, and patient data changes.
  • Handle document workflow, coding, and summarising of patient records.
  • Support chronic disease call/recall programmes.
  • Assist with repeat prescribing processes, following protocol.
  • Reception Duties
  • Greet and check in patients, manage appointment bookings.
  • Support the smooth running of daily clinics.
  • Maintain confidentiality and GDPR compliance
  • Work flexibly to support other areas of the practice
  • Provide cover for colleagues' annual leave / sickness.

About us

Our surgery provides high quality healthcare to 5700 patients from a modern purpose-built Health Centre. We have 3 GP Partners, Practice Manager, Nursing Team, Admin Manager, Secretary, along with a Reception Team. We have a long-term stable workforce and are proud that several staff members have been with us for decades. We are a training practice hosting GP registrars, undergraduate medical students, and student nurses.

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0154-25-0000

Job locations

Council Avenue

Ashton-in-makerfield

Wigan

Lancashire

WN4 9AZ


Job description

Job responsibilities

Main duties of the job

  • Patient Contact and Communication
  • Answer and triage phone calls, emails, and online requests.
  • Direct patients to the most appropriate service or clinician.
  • Provide clear, professional information to patients on services and appointments.
  • Administration
  • Process registrations, leavers, and patient data changes.
  • Handle document workflow, coding, and summarising of patient records.
  • Support chronic disease call/recall programmes.
  • Assist with repeat prescribing processes, following protocol.
  • Reception Duties
  • Greet and check in patients, manage appointment bookings.
  • Support the smooth running of daily clinics.
  • Maintain confidentiality and GDPR compliance
  • Work flexibly to support other areas of the practice
  • Provide cover for colleagues' annual leave / sickness.

Job description

Job responsibilities

Main duties of the job

  • Patient Contact and Communication
  • Answer and triage phone calls, emails, and online requests.
  • Direct patients to the most appropriate service or clinician.
  • Provide clear, professional information to patients on services and appointments.
  • Administration
  • Process registrations, leavers, and patient data changes.
  • Handle document workflow, coding, and summarising of patient records.
  • Support chronic disease call/recall programmes.
  • Assist with repeat prescribing processes, following protocol.
  • Reception Duties
  • Greet and check in patients, manage appointment bookings.
  • Support the smooth running of daily clinics.
  • Maintain confidentiality and GDPR compliance
  • Work flexibly to support other areas of the practice
  • Provide cover for colleagues' annual leave / sickness.

Person Specification

Qualifications

Essential

  • Previous admin experience.
  • A good standard of education.
  • A high standard of computer literacy.
  • Ability to use own judgement and resourcefulness.
  • Ability to work as part of an integrated, multi-skilled team.
  • Pleasant and articulate, with the ability to work under pressure in a rapidly-changing environment.
  • Understanding acceptance and adherence to the need for strict confidentiality.
  • Flexibility in working hours.
  • Able to adapt to change.

Desirable

  • Customer service skills.
  • Experience dealing with the public.
  • Previous GP or NHS admin experience desirable.
  • Medical terminology and coding experience desirable, but not essential as training can be provided.
Person Specification

Qualifications

Essential

  • Previous admin experience.
  • A good standard of education.
  • A high standard of computer literacy.
  • Ability to use own judgement and resourcefulness.
  • Ability to work as part of an integrated, multi-skilled team.
  • Pleasant and articulate, with the ability to work under pressure in a rapidly-changing environment.
  • Understanding acceptance and adherence to the need for strict confidentiality.
  • Flexibility in working hours.
  • Able to adapt to change.

Desirable

  • Customer service skills.
  • Experience dealing with the public.
  • Previous GP or NHS admin experience desirable.
  • Medical terminology and coding experience desirable, but not essential as training can be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicentre

Address

Council Avenue

Ashton-in-makerfield

Wigan

Lancashire

WN4 9AZ


Employer's website

https://www.themedicentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Medicentre

Address

Council Avenue

Ashton-in-makerfield

Wigan

Lancashire

WN4 9AZ


Employer's website

https://www.themedicentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Vicky Silson

vicky.silson1@nhs.net

01942367242

Details

Date posted

23 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0154-25-0000

Job locations

Council Avenue

Ashton-in-makerfield

Wigan

Lancashire

WN4 9AZ


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